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Feature license required

Mike W9OJ
Mike W9OJ Member ✭✭
in SmartSDR+

I tried installing 4.01 on my 6300 SSDR v1 radio. It gets to the end of the process and I get Smartlink screen saying "feature license" required. Never had Smartlink (V1). Couldn't do anything else. Actually had a radio Smartlink screen, a DAX Smartlink screen and a CAT Smartlink screen all saying the same thing.

At least my 8400 works well.

73 de Mike W9OJ

Comments

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    I would submit a help desk ticket.

  • Mike W9OJ
    Mike W9OJ Member ✭✭

    I opened a ticket and the problem is a bug in 4.01 to be resolved later. The 6300 is a stand-by rig and still works on v1.12.1

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Mike

    There is a bug with a v1 upgrade. It will be fixed in the next release at the end of the month. You will need to downgrade back to your v1 copy of SmartSDR which should still be on your computer.

    Sorry, Mike

  • Dana Borgman
    Dana Borgman Member ✭✭

    I'm having the same problem, and I was thinking of taking advantage of the sale price of SmartSDR+.

    Mike, do you have the link for the procedure to downgrade from the PC?

    Thanks,

    Dana

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Dana, can you explain a bit more? I am not sure what you are trying to do.

  • Dana Borgman
    Dana Borgman Member ✭✭

    All good, Mike. I was just looking for the instructions to downgrade from v4.0.1 back to v1. I figured it out a little after I posted. Looking forward to the update at the end of the month.

    73!

  • Art Vincent
    Art Vincent Member ✭
    Same problem with v2 license.
  • DH2ID
    DH2ID Member ✭✭✭

    Same problem here with my Flex-6500. Waiting for a solution…

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    There is a known issue upgrading V1 and V2 radios. If this is your case, submit a help desk ticket.

  • on7wp
    on7wp Member ✭✭
    Their service is HOPELESS !!!
    They offer a bargain but the upgrade from V2 does not work and the bargain expires.

    Even the Russians from Expertsdr offer WAY BETTER SERVICE.

    I own 4 Flex radios and the first time I need help I am so disappointed !!!

    ON7WP
  • W4AFK Bruno
    W4AFK Bruno Member ✭✭

    It was a long weeked holiday here in the USA as many also took Friday off … Let's see how they respond on Monday when they reopen.

    I have two remote 6400 and I have always been supported by Flex.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Pedro, I have already answered this for you.

    The office has been closed since Wednesday due to Thanksgiving. When you are ready to upgrade, please email us and we will advise you want to do.

    Mike

  • on7wp
    on7wp Member ✭✭

    Helpdesk upgraded the radio from V2 to V3 to overcome the V4 installation issue.

    All fine now.

  • Ken Thompson
    Ken Thompson Member ✭✭

    For all those that thought that you were given a V3 license for free please note that as soon as you update to V4.1.3 your radio will revert back to a V2 license

    Ken

    VK6AKT

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Ken, no, not true.

    Given your other posts, it sounds like your radio needs a reset. Give that a try.

  • Ken Thompson
    Ken Thompson Member ✭✭
    edited December 5

    Hi Mike

    This is a big can of worms we are opening here.

    To make it as clear as i can.

    I downloaded the V4.1.3 Firmware and proceeded with the upgrade all appeared to go well.

    However it was noted that after the upgrade

    the NB was still not fixed and the ANF is now broken and the license version had reverted to V2

    Note: my radio was connected directly to my computer and had no internet connection.

    Screenshot (6).png

    Before the update my settings showed version V3 license.

    Resetting the radio did not change anything.

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Ken, I think that temporarily connecting the radio to the Internet will solve the issue. The radio needs to get the license verification from the Flex server.

    If that doesn't do it, submit a help desk ticket.

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