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SmartSDR - USB Cables

David KT5V
David KT5V Member ✭✭
in SmartSDR for Windows
In the SSDR menu - Settings>USB Cables, I'm missing the pop-up window with the table of USB cables connected directly to the Flex.

My set-up Win 11, SSDR 4.01, 6400 + KPA500 connected via USB to the flex.

If I click the menu item, no window appears. If I hover over the taskbar icon, it shows as window but is blank. I looked at the display settings to see if it was off screen somehow but couldn't find it. Also tried other tricks to find non-visible windows without success.

The USB connection to the KPA500 is working fine - band changes follow the Flex like normal. Additionally, I tried SSDR macOS - no problem, the USB Cable table window opened normally. I also have a Maestro and also no problem, the USB Cable table window opened normally,

Some things I've tried to no avail....
1. Downgraded to v3.10.15. Still no USB Cable window. I suppose I could go further back to see when this first became an issue. I haven't looked at this window in over a year.
2. Reinstalled v4.01. no window.

Any thoughts on next step(s)?

73 and Happy Thanksgiving
David KT5V

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Comments

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi David, I would export profiles, then do a factory reset on the radio. If that doesn't help, submit a help desk ticket.

  • David KT5V
    David KT5V Member ✭✭
    Hi Len, thanks for the reply. I should have mentioned that I tried a factory reset, but no change. I'll submit a support ticket after the holiday.
    73 de David KT5V

    PS - Len, I also use your Flexicraft utility - works great, thank you.
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Thanks David, I appreciate it!

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Are you using a FTDI cable?

  • David KT5V
    David KT5V Member ✭✭
    Good morning, Mike - yes, FTDI.
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Given that a reset did not fix it and it is a FTDI cable, it comes down to a few things.

    • Broken FTDI device
    • Broken USB connector on the radio
    • Fake FTDI device

    mike

  • David KT5V
    David KT5V Member ✭✭
    Mike, the FTDI cable appears to be working fine. It's controlling the KPA500 normally. As a check, I also moved the KAT500 USB cable to the USB on the Flex - it also does not show up in the USB Cable window in SSDR (windows), but the KAT500 is being controlled normally.

    Note also that the USB cables shows up correctly in the Window under SSDR (MacOS) and my Maestro. I think that this would not be the case if one of your three bullets were causing the problem. I'm going to swap out the cable just to be sure and report back. Thanks!
  • David KT5V
    David KT5V Member ✭✭

    Follow-up - switched out the USB cable with another FTDI cable. No change. No USB Cable window in SSDR (windows). New cable showed up fine on Maestro and in SSDR macOS. Still open to suggestions. 73 de David KT5V

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