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Upgrade from V2.12.0 to v4.0.1 and won't run. "FeatureLicense Required"

Bill AB7AA
Bill AB7AA Member ✭✭✭
in SmartSDR for Windows

I upgraded from a version 2 to 4.0.1 and I understand that v3 features won't be available but now I get nothing but the Smartlink radio choser page with FeartureLicense Required" displayed.

I understand that I don't get the v3 features but now I get no radio at all.

Anyone else?

73, Bill AB7AA

Comments

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Bill, is your radio connected to the Internet? It needs that for license verification. It just needs a one time verification, then it will operate normally.

    If that is not the issue, submit a help desk ticket.

  • Ed, K0KC
    Ed, K0KC Member ✭✭

    I am having the exact same problem as Bill and my radio is connected to the internet. Before I submit a help desk ticket, has a fix been identified?

    Ed, K0KC

  • Bill AB7AA
    Bill AB7AA Member ✭✭✭

    Yes Len. My radio is connected to the internet.

    Bill

  • Ed, K0KC
    Ed, K0KC Member ✭✭

    Is there a way to connect to the license server directly rather than as a step in the upgrade?

    Ed, K0KC

  • Bill AB7AA
    Bill AB7AA Member ✭✭✭

    This is now help desk request #75534.

  • Javi LU5FF
    Javi LU5FF Member ✭✭

    I am having the exact same problem.
    This is now help desk request #75544.
    73s
    Javi LU5FF

  • David
    David Member ✭
    Same problem here
  • Ed, K0KC
    Ed, K0KC Member ✭✭

    I also submitted a help desk request #75544 Friday morning 10/31.

    Ed, K0KC

  • John W8NX
    John W8NX Member ✭
    I have the same problem/message on a 6500. Converting from v2.12.1 to v4.0.1

    John W8NX
  • Gary, KE8O
    Gary, KE8O Member ✭✭

    I have the same problem when I tried to upgrade our club station from v2.12.1 to v4.0.1

    image.png
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Please submit a help desk ticket.

  • Dave WD8KRV
    Dave WD8KRV Member ✭

    There was an error rendering this rich post.

  • David
    David Member ✭
    Here's an update on things tried today
    - I was trying to upgrade my 6400 from version 2.12 to 4.01
    - Previously running fine on Version 2.12
    - I received the "FeatureLicense Required" message when I started SmartSDR 4.01
    - I was unable to advance to the panadapter display
    - I tried to set up SmartLink but received the red dot when testing communication with SmartLink
    - I did a factory reset on my 6400 as per manual (including holding power button down, powering off, waiting etc)
    - No change to results when starting SmartSDR 4.01
    - No change when testing SmartLink. Red dot still appears
    - Reverted to Version 2.12 (including radio firmware update/downgrade). Works fine with version 2.12

    Has anyone resolved the issue with version 4.01 yet? Does anyone have suggestions on things to try?

    Many thanks for looking
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi David, there seems to be an issue upgrading from 2.12.1 to 4.0.1. I would submit a help desk ticket.

  • Bert
    Bert Member ✭✭

    Same problem. Radio inoperable!

  • Dan KG0AQ
    Dan KG0AQ Member ✭✭

    Same problem here, "FeatureLicense Required". Upgrading from 2.12.1 to 4.0.1 with 6400. Radio down.

    Please advise when solved. Thanks!

  • Mike Miller
    Mike Miller Member ✭✭

    Same problem N6IQY

  • Ken Thompson
    Ken Thompson Member ✭✭

    The same happened to me.

    You need to put in a help desk ticket.

    The boys at flex had it fixed for me overnight Great Service

    73

    Ken VK6AKT

  • Scott-ka0jwc
    Scott-ka0jwc Member ✭✭

    I had the same problem. Support got me fixed up. A known bug I guess.

  • ad5ca
    ad5ca Member ✭
    I had the same problem trying to go to new software. I tried to revert to 2.12.1 and seemed to have nuked the radio. What did the guys at flex do to fix the problem?

    Mark AD5CA
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Mark, once you downgrade, you need to do a factory reset.

  • ad5ca
    ad5ca Member ✭
    Thanks Len, a reset is in the immediate future, but I was curious about the solution to the version 4 issue.
    Mark AD5CA
  • Mike W9OJ
    Mike W9OJ Member ✭✭

    I have the same problem upgrading my 6300 from v1.12

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Mark, the solution to the V1 or V2 to V4 upgrade issue is to submit a help desk ticket.

  • M0AOV
    M0AOV Member ✭✭

    Hi Guy's I'm also having the same problem as some of you, I've got a Help Ticket in and Flex Tech's are helping with my problem and it's not sorted at the moment, I've got a Flex 6300 was on Version 2.12.1 so upgrading to version 4.0.1 NO GO I've done a Videio because it would take me toooo long to explain what I've done so far, Flex has upgraded my 6300 to V3 on my Flex License from a V2 and it did't help the fix so still working with the Tech team to get it sorted, I've done the video on my phone so sorry for the movement hi hi 73's LZ2AOV

    https://www.youtube.com/watch?v=6EVb1bzdC44
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Robert, with 4.0.1 loaded on your Flex, export your profiles, then do a factory reset. I think that will solve the issue.

  • M0AOV
    M0AOV Member ✭✭

    Thanks Len

    Did the Factory Reset and all is working now, Thanks to the Guy's at the ticket System as well.

    So to anyone else who has the same problem as me submit a Ticket and ask for your License to be put up to Version 3 then do the software in stall ten do a Reset and hopefully is should be working on Version 4.0.1

    73's

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