Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?


SmartSDR v4.0.1 and the SmartSDR v4.0.1 Release Notes

SmartSDR v3.10.15 and the SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

v2 Flex-6300 after Upgrading to 4.01

DL2KBQ
DL2KBQ Member ✭✭
edited November 5 in SmartSDR for Windows

Hello Community, today I upgraded my FLEX-6300 from SmartSDR v.2.12.1 to V 4.01.

I should better havent done this!

At the beginning upgrade seems to work, but very fast I mentioned that band changes via CAT causes a hard crash of the radio, only 8 second power button pressing gives a new start. After this the same issue. Using the band change from slice menu does not work even. It closes the slice but does not change the band or frequency. So I decided to downgrad this new software to Smart SDR v.2.12.1 that worked well for many months. The downgrade went to the end of the yellow indicator bar, but the radio came not available. The IP address gave a ping answer. After this try I downgraded to Smart SDRv2.7.6. The downgrade came to an end and the radio seems to be available. After starting SmartSDR, the Slices looked up for 1 second, than the radio crashed again. So I decidedes to go again to V2.12.1. The upgrade does not work, the radio seems to stuck in Boot Mode with blinking power button. No IP answer on his old address, no lookup for further upgrade trys. The radio is bricked now! Thanks very much!

Wat can I do to bring it alive again? All suggestions are welcome. Best 73 de very unlucky DL2KBQ

Comments

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    After downgrading, you need to do a factory reset.

  • DL2KBQ
    DL2KBQ Member ✭✭

    Hello Len, thanks very much for this hint, this helped me out this issue!

    Best 73 DL2KBQ

    The next issue is there: I have a Problem with Hardware ALC Window, I will make a extra Post.

  • Asher - K0AU
    Asher - K0AU Member ✭✭✭

    I am also seeing a crash on my 6300 on the 4.01 software. Crash happens when I select 80M or just tune SCU into the 3.5MHz to 4MHz range. Strange. Other bands seems fine.

    I also found my PGXL was not putting out full power with SSDR 4.01 until I upgraded the PGXL to the latest software. No idea if it was real or just a side effect of resetting everything.

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Asher, you might want to try a factory reset. If that doesn't help, submit a help desk ticket.

  • N1AI
    N1AI Member ✭✭

    (1a) upgrade seems to work, but very fast I mentioned that band changes via CAT causes a hard crash of the radio

    (1b) I am also seeing a crash on my 6300 on the 4.01 software. Crash happens when I select 80M or just tune SCU into the 3.5MHz to 4MHz range.

    (2)     you might want to try a factory reset

    For what it's worth, I saw the same sequence of events. I upgraded to v4.0.1 and saw band changes did not work well at all, then a random sequence of band changes caused the radio to crash. Since I'd never seen the radio crash I was quite surprised. The crash is what made me decide to do the cold boot to factory reset to cold boot sequence and now all is well.


  • Mike Sonn KF9AF
    Mike Sonn KF9AF Member ✭✭
    edited November 5

    Have to add, same issue here, "bricked" my 6500 with 4.0.1. I just put up an antenna for 160M today so until today, I have not selected the 160M band. Everything was OK prior to today on 6 - 40. I selected 160M from 20M, then suddenly, the radio lost connection, SmartSdr cannot find it.

    Powered the radio down, removed power for 5 minutes. Powered up, retried, radio found everything seemed fine. Selected 160M again and display stayed on 20M (Where I was when secting 160). Redio lost connection again.

    Peformed a hard reset, no change to the above.

    I have just downgraded back to 3.10.15 and see how that goes.

    Mike KF9AF

    Edit - Everything appears to be working fine after downgrading to 3.10.15.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    @Mike Sonn KF9AF

    Please open a support ticket. there is no reason that v4 should be causing this issue. If you downgraded, reset the radio and rebooted the radio and still had the same issue, then it is something that needs to be looked into.

  • mark1161
    mark1161 Member ✭✭

    I am having the same issue with my FLEX 6300 after upgrading to 4.01. I get a hard crash changing band to 30m. All other bands work fine. So, I downgraded back to 3.9 and am still having the same issue. Never experienced this before.

    73

    Mark

    KK2L

  • Rick N4RZ
    Rick N4RZ Member ✭✭✭

    I am also having an issue that sounds very much like this one, only I have not upgraded to version 4.01 yet. I am currently on 3.9.19 and have had the issue for about six months. In my case, it occurs when either WSJT-X or FRStack3 changes frequencies on the radio. FRStack3 does this via a profile change. Several of the times, it occurred here involved the 6M band, but I have seen it happen with other bands as well. The bad part is my problem may happen multiple times in a row and then not again for several days.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Mark and Rick

    Does the problem still occur after resetting the radio?

    https://helpdesk.flexradio.com/hc/en-us/articles/360020078612-How-to-Completely-Reset-a-FLEX-8000-6000

    Let us know.

  • Rick N4RZ
    Rick N4RZ Member ✭✭✭

    Thanks Mike for the suggestion!

    I reset the radio and so far the problem has not occurred again. In my case, the problem was intermittent so only time will tell if it has really been corrected.

    Rick - N4RZ

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Sometimes importing the v3 profiles can cause an issue. There might have been some corruption on the original v3 profile. We haven't had time to get to the bottom of it just yet.

    Glad to hear it better now.

  • AA1UI
    AA1UI Member ✭✭

    I got burned by this right in the middle of CQWW this weekend. I had noticed some flakeyness after updating to 4.0.1, but it was changing to 160m that finally put the nail in the coffin. The radio initially refused to go to 160 and stayed on 80. Crazy to see for sure. But once I convinced it, I was done and unable to connect again.
    Sadly, I had done a lot of recent work on my profiles that I hadn't backed up yet. Oh well. As everyone says, a full reset fixed the issue. I made the classic mistake of not exporting before upgrading. Duh.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories