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Upgrade from V2.12.0 to v4.0.1 and won't run. "FeatureLicense Required"

Bill AB7AA
Bill AB7AA Member ✭✭✭
in SmartSDR for Windows

I upgraded from a version 2 to 4.0.1 and I understand that v3 features won't be available but now I get nothing but the Smartlink radio choser page with FeartureLicense Required" displayed.

I understand that I don't get the v3 features but now I get no radio at all.

Anyone else?

73, Bill AB7AA

Comments

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Bill, is your radio connected to the Internet? It needs that for license verification. It just needs a one time verification, then it will operate normally.

    If that is not the issue, submit a help desk ticket.

  • Ed, K0KC
    Ed, K0KC Member ✭✭

    I am having the exact same problem as Bill and my radio is connected to the internet. Before I submit a help desk ticket, has a fix been identified?

    Ed, K0KC

  • Bill AB7AA
    Bill AB7AA Member ✭✭✭

    Yes Len. My radio is connected to the internet.

    Bill

  • Ed, K0KC
    Ed, K0KC Member ✭✭

    Is there a way to connect to the license server directly rather than as a step in the upgrade?

    Ed, K0KC

  • Bill AB7AA
    Bill AB7AA Member ✭✭✭

    This is now help desk request #75534.

  • Javi LU5FF
    Javi LU5FF Member ✭✭

    I am having the exact same problem.
    This is now help desk request #75544.
    73s
    Javi LU5FF

  • David
    David Member ✭
    Same problem here
  • Ed, K0KC
    Ed, K0KC Member ✭✭

    I also submitted a help desk request #75544 Friday morning 10/31.

    Ed, K0KC

  • John W8NX
    John W8NX Member ✭
    I have the same problem/message on a 6500. Converting from v2.12.1 to v4.0.1

    John W8NX
  • Gary, KE8O
    Gary, KE8O Member ✭✭

    I have the same problem when I tried to upgrade our club station from v2.12.1 to v4.0.1

    image.png
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Please submit a help desk ticket.

  • Dave WD8KRV
    Dave WD8KRV Member ✭

    There was an error rendering this rich post.

  • David
    David Member ✭
    Here's an update on things tried today
    - I was trying to upgrade my 6400 from version 2.12 to 4.01
    - Previously running fine on Version 2.12
    - I received the "FeatureLicense Required" message when I started SmartSDR 4.01
    - I was unable to advance to the panadapter display
    - I tried to set up SmartLink but received the red dot when testing communication with SmartLink
    - I did a factory reset on my 6400 as per manual (including holding power button down, powering off, waiting etc)
    - No change to results when starting SmartSDR 4.01
    - No change when testing SmartLink. Red dot still appears
    - Reverted to Version 2.12 (including radio firmware update/downgrade). Works fine with version 2.12

    Has anyone resolved the issue with version 4.01 yet? Does anyone have suggestions on things to try?

    Many thanks for looking
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi David, there seems to be an issue upgrading from 2.12.1 to 4.0.1. I would submit a help desk ticket.

  • Bert
    Bert Member ✭✭

    Same problem. Radio inoperable!

  • Dan KG0AQ
    Dan KG0AQ Member ✭✭

    Same problem here, "FeatureLicense Required". Upgrading from 2.12.1 to 4.0.1 with 6400. Radio down.

    Please advise when solved. Thanks!

  • Mike Miller
    Mike Miller Member ✭✭

    Same problem N6IQY

  • Ken Thompson
    Ken Thompson Member ✭✭

    The same happened to me.

    You need to put in a help desk ticket.

    The boys at flex had it fixed for me overnight Great Service

    73

    Ken VK6AKT

  • Scott-ka0jwc
    Scott-ka0jwc Member ✭✭

    I had the same problem. Support got me fixed up. A known bug I guess.

  • ad5ca
    ad5ca Member ✭
    I had the same problem trying to go to new software. I tried to revert to 2.12.1 and seemed to have nuked the radio. What did the guys at flex do to fix the problem?

    Mark AD5CA
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Mark, once you downgrade, you need to do a factory reset.

  • ad5ca
    ad5ca Member ✭
    Thanks Len, a reset is in the immediate future, but I was curious about the solution to the version 4 issue.
    Mark AD5CA
  • Mike W9OJ
    Mike W9OJ Member ✭✭

    I have the same problem upgrading my 6300 from v1.12

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Mark, the solution to the V1 or V2 to V4 upgrade issue is to submit a help desk ticket.

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