Upgrade from V2.12.0 to v4.0.1 and won't run. "FeatureLicense Required"

Bill AB7AA

I upgraded from a version 2 to 4.0.1 and I understand that v3 features won't be available but now I get nothing but the Smartlink radio choser page with FeartureLicense Required" displayed.

I understand that I don't get the v3 features but now I get no radio at all.

Anyone else?

73, Bill AB7AA

KD0RC

Hi Bill, is your radio connected to the Internet? It needs that for license verification. It just needs a one time verification, then it will operate normally.

If that is not the issue, submit a help desk ticket.

Ed, K0KC

I am having the exact same problem as Bill and my radio is connected to the internet. Before I submit a help desk ticket, has a fix been identified?

Ed, K0KC

Bill AB7AA

Yes Len. My radio is connected to the internet.

Bill

Ed, K0KC

Is there a way to connect to the license server directly rather than as a step in the upgrade?

Ed, K0KC

Bill AB7AA

This is now help desk request #75534.

Javi LU5FF

I am having the exact same problem.
This is now help desk request #75544.
73s
Javi LU5FF

David

Same problem here

Ed, K0KC

I also submitted a help desk request #75544 Friday morning 10/31.

Ed, K0KC

John W8NX

I have the same problem/message on a 6500. Converting from v2.12.1 to v4.0.1

John W8NX

Gary, KE8O

I have the same problem when I tried to upgrade our club station from v2.12.1 to v4.0.1

KD0RC

Please submit a help desk ticket.

Dave WD8KRV

There was an error rendering this rich post.

David

Here's an update on things tried today
- I was trying to upgrade my 6400 from version 2.12 to 4.01
- Previously running fine on Version 2.12
- I received the "FeatureLicense Required" message when I started SmartSDR 4.01
- I was unable to advance to the panadapter display
- I tried to set up SmartLink but received the red dot when testing communication with SmartLink
- I did a factory reset on my 6400 as per manual (including holding power button down, powering off, waiting etc)
- No change to results when starting SmartSDR 4.01
- No change when testing SmartLink. Red dot still appears
- Reverted to Version 2.12 (including radio firmware update/downgrade). Works fine with version 2.12

Has anyone resolved the issue with version 4.01 yet? Does anyone have suggestions on things to try?

Many thanks for looking

KD0RC

Hi David, there seems to be an issue upgrading from 2.12.1 to 4.0.1. I would submit a help desk ticket.

Bert

Same problem. Radio inoperable!

Dan KG0AQ

Same problem here, "FeatureLicense Required". Upgrading from 2.12.1 to 4.0.1 with 6400. Radio down.

Please advise when solved. Thanks!

Mike Miller

Same problem N6IQY

Ken Thompson

The same happened to me.

You need to put in a help desk ticket.

The boys at flex had it fixed for me overnight Great Service

73

Ken VK6AKT

Scott-ka0jwc

I had the same problem. Support got me fixed up. A known bug I guess.

ad5ca

I had the same problem trying to go to new software. I tried to revert to 2.12.1 and seemed to have nuked the radio. What did the guys at flex do to fix the problem?

Mark AD5CA

KD0RC

Hi Mark, once you downgrade, you need to do a factory reset.

ad5ca

Thanks Len, a reset is in the immediate future, but I was curious about the solution to the version 4 issue.
Mark AD5CA

Mike W9OJ

I have the same problem upgrading my 6300 from v1.12

KD0RC

Hi Mark, the solution to the V1 or V2 to V4 upgrade issue is to submit a help desk ticket.

M0AOV

Hi Guy's I'm also having the same problem as some of you, I've got a Help Ticket in and Flex Tech's are helping with my problem and it's not sorted at the moment, I've got a Flex 6300 was on Version 2.12.1 so upgrading to version 4.0.1 NO GO I've done a Videio because it would take me toooo long to explain what I've done so far, Flex has upgraded my 6300 to V3 on my Flex License from a V2 and it did't help the fix so still working with the Tech team to get it sorted, I've done the video on my phone so sorry for the movement hi hi 73's LZ2AOV

https://www.youtube.com/watch?v=6EVb1bzdC44

KD0RC

Hi Robert, with 4.0.1 loaded on your Flex, export your profiles, then do a factory reset. I think that will solve the issue.

M0AOV

Thanks Len

Did the Factory Reset and all is working now, Thanks to the Guy's at the ticket System as well.

So to anyone else who has the same problem as me submit a Ticket and ask for your License to be put up to Version 3 then do the software in stall ten do a Reset and hopefully is should be working on Version 4.0.1

73's