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Is my radio lost at Flex?

Rick N0VT
Rick N0VT Member ✭✭
edited July 30 in FLEX-6000 Signature Series

My 6600 was in for warranty service and I got an email at 6am Monday that the testing was completed and my radio was going to the shipping department to be sent back to me. It's now Wednesday afternoon and I haven't received a tracking number or any communication that it's on the way. I've sent two requests for tracking info via the repair ticket with no response.

It's important that I know when to expect delivery because I have to make arrangements for someone to be home to accept it.

This is strange because in all my previous interactions with Flex service the shipping has been top-notch and super-efficient. It was a warranty repair so no money is due. I'm wondering what the delay is about.

Best Answer

  • Rick N0VT
    Rick N0VT Member ✭✭
    Answer ✓

    Thursday—I opened a separate ticket last night asking for someone to respond to me. This morning I was notified that a shipping label was printed. No word on where it was Tuesday and Wednesday.

    FWIW, I'm not a habitual whiner. Based on all my positive previous experiences with Flex, I expected tracking info to arrive by Tuesday. But after hearing nothing and getting no response to 2 inquiries on my repair ticket by Wednesday night I feel I had a right to be concerned.

    Hopefully this was an isolated incident and not the "new normal".

Answers

  • Rick N0VT
    Rick N0VT Member ✭✭
    edited July 30

    Wed night, still no contact from anyone at Flex regarding my AWOL radio. Very out of character for them and that concerns me.

  • Gord-VA7GP
    Gord-VA7GP Member ✭✭✭

    I had a repair, flagged as "completed" on the Web, but no contact from Flex. After waiting a bit, I phoned. And it turned out that there had been a glitch, and the Completed notification-email had not been sent to me. A phone-call cleared everything up, and my return proceeded.

    So if you're curious, maybe try old-school telephone, and perhaps Flex can let you know if there is a reason for the delay. Or if they got swamped and yours slipped through :-( Skip email / helpdesk and reach out to a human.

    Despite my unexpected delay, I was completely satisfied with the service I received.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    No, not lost.

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