Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?

SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes

The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Maestro C Unstable

Flexed
Flexed Member ✭✭
edited April 3 in Maestro

This morning, while using SmartSDR on my laptop and Maestro C simultaneously, I encountered a critical issue with the Maestro. The following sequence of events occurred:

  1. Unexpected Shutdown: The Maestro C screen suddenly went dark while in use.
  2. Unresponsive Power Button: Attempts to power the unit on using the power button were unsuccessful.
  3. Extended Power Button Hold: Holding the power button also produced no response.
  4. Power Cycle (15 minutes): After disconnecting power for 15 minutes, the Maestro C powered on.
  5. Radio Selection Failure: The unit powered on, but the screen went dark again upon reaching the radio selection screen.
  6. Continuous Reboot Loop: Pressing the power button results in a reboot, but the screen consistently goes dark at the radio selection stage.
  7. Wired Network Test: Connecting a network cable did not resolve the issue.
  8. External Display Test: Connecting an external display yielded no results.
  9. Community Search: I searched the community forums for similar issues and solutions, but found nothing relevant.

Video: https://photos.app.goo.gl/jhk82sqtkDRr64sx9

Any Ideas?

Answers

  • Trucker
    Trucker Member ✭✭✭✭

    Open a Help Desk ticket. It sounds like you have a hardware problem.

    James

    WD5GWY

  • Flexed
    Flexed Member ✭✭

    Done, waiting on their response. Thanks

  • Pit - DJ4GX
    Pit - DJ4GX Member ✭✭
    wondering what help you get. Please let us know, because this is the new type of Maestro C with a Latte Panda Processor inside, which controls the separate Display.
    For the Maestro A and B is no support available, because the screen is a no longer build pld Dell Tablet PC and not easy to handle for Flexradio guys
  • Flexed
    Flexed Member ✭✭

    The unit was faulty, overheating frequently, so ultimately since I was under the 30 days FlexRadio provided me a replacement. Kudos to FlexRadio !!

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories