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Maestro C Unstable

Flexed
Flexed Member ✭✭
edited April 3 in Maestro

This morning, while using SmartSDR on my laptop and Maestro C simultaneously, I encountered a critical issue with the Maestro. The following sequence of events occurred:

  1. Unexpected Shutdown: The Maestro C screen suddenly went dark while in use.
  2. Unresponsive Power Button: Attempts to power the unit on using the power button were unsuccessful.
  3. Extended Power Button Hold: Holding the power button also produced no response.
  4. Power Cycle (15 minutes): After disconnecting power for 15 minutes, the Maestro C powered on.
  5. Radio Selection Failure: The unit powered on, but the screen went dark again upon reaching the radio selection screen.
  6. Continuous Reboot Loop: Pressing the power button results in a reboot, but the screen consistently goes dark at the radio selection stage.
  7. Wired Network Test: Connecting a network cable did not resolve the issue.
  8. External Display Test: Connecting an external display yielded no results.
  9. Community Search: I searched the community forums for similar issues and solutions, but found nothing relevant.

Video: https://photos.app.goo.gl/jhk82sqtkDRr64sx9

Any Ideas?

Answers

  • Trucker
    Trucker Member ✭✭✭✭

    Open a Help Desk ticket. It sounds like you have a hardware problem.

    James

    WD5GWY

  • Flexed
    Flexed Member ✭✭

    Done, waiting on their response. Thanks

  • Pit - DJ4GX
    Pit - DJ4GX Member ✭✭
    wondering what help you get. Please let us know, because this is the new type of Maestro C with a Latte Panda Processor inside, which controls the separate Display.
    For the Maestro A and B is no support available, because the screen is a no longer build pld Dell Tablet PC and not easy to handle for Flexradio guys
  • Flexed
    Flexed Member ✭✭

    The unit was faulty, overheating frequently, so ultimately since I was under the 30 days FlexRadio provided me a replacement. Kudos to FlexRadio !!

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