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SmartLink registration of used radio

TimC
TimC Member ✭
edited May 2025 in Remote Operation (SmartLink)
Howdy,

I'm trying to register a previously owned 6600 and am receiving the error 'SmartLink refused command'. I have manually created the port forwards (and associated rules) in my firewall.

Is necessary for the previous owner to de-register the radio before I can register it?

What can I do if the previous owner is unreachable/unresponsive?

Thanks & 73!
Tim/K1DC
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Answers

  • Eric-KE5DTO
    Eric-KE5DTO Administrator, FlexRadio Employee admin

    The most common cause of this error is that the SmartSDR software either hasn't made a connection or lost it's connection to the SmartLink server. We are working on improving the notification when this happens (or just correcting it if possible) in future versions. Until then, restarting the SmartSDR software should fix this problem. If not, please open a helpdesk ticket and we'll do what we can to help you get this figured out.

    Note that registering the radio overwrites any previous owners registration, so you shouldn't have to contact the previous owner whether they unregistered or not.

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