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    My BRAND NEW Maestro died just after 5 weeks !!!

    Member ✭✭
    edited April 3 in Maestro
    Upgraded my 6400 to 6600 back in January than purchased a new Maestro a month later, anyways, the Maestro starts to boot than after the "Maestro"  appears for about 2 seconds than screen goes dark and just sits there. Tried it with the PS and  fully charged optional battery  with same results, Cant remember if I was using 2.4.9 or latest ver 3? when it died.   
    The 6600 works with all my other PC's, just the Maestro is a paper weight.
    I called support and left message and got a call back the fallowing day was told a ticket was opened and someone will contact me with further instructions. Well here we are 1 week later and haven't got ANY response yet! 


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    Comments

    • Member ✭✭
      edited May 2019
      My guess is FRS is probably under-staffed right now due to the May 17-19 Dayton Hamvention, but I have no doubt FRS will make things right for you.  In the mean time, one thing you can try is leave your Maestro charging overnight, then give it a try.  (The Maestro's internal battery and it's swappable battery pack both must have sufficient charge.) 
    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
      edited May 2019
      Hi

      We have actually sent you many emails Yahoo account.  Did you not receive them?

      The first email was 1 hour after you opened the case.

      Can you check your spam folder?

      Mike
    • Member ✭✭
      edited May 2020
      started to say! i had to open ticket once and, they responded within the hour, great customer service! im sure they will get you up and going! love my FLEX!!!
    • Member ✭✭✭
      edited March 2020
      A year ago, yes 2 days prior to Dayton my new 6600 developed a short on the +12 volt power input.  Neil answered with in 15 minutes, I had a RMA in less than 30, and mailed the radio as I left for Dayton the next day.

      After Dayton Gerald E-mailed me with the repair/return shipping status. 

      Great Service.  

      Gayle K0FLY

    • Member ✭✭
      edited May 2019
      The first thing to try is a Maestro reset:
      1. Remove the battery if you installed one
      2. Hold the power button until the Maestro is completely powered down, maybe 30 seconds or so)
      3. Remove the DC from the Maestro for at least 20 seconds, 
      4. Reconnect the DC , the Maestro should boot up on it's own.

      See if this solves your problem.
    • Member ✭✭
      edited May 2019
      Hello mike, I have been checking my spam but didn't see anything.
      n8aum@yahoo.com
    • Member ✭✭
      edited May 2019
      tnx Neal, I'll try it again
    • Administrator, FlexRadio Employee admin
      edited May 2019
      A HelpDesk ticket was created for you as soon as you spoke to Dawn in Customer Service last Thursday.  I did a follow-up reply 22 minutes later.  On Monday, I sent you a follow-up reminder that we had not had a response from you.

      The emails are going to the same email account you used for your two previous HelpDesk tickets from earlier this year.  I just looked at the email send longs and all responses from the HelpDesk were sent and delivered to your email server without an error being received.

      Please check your email inbox and junk mail from Thursday, May 09 ‪09:17 am CDT
    • Member ✭✭
      edited May 2019
      tnx Tim, I will double check 
    • Member ✭✭✭
      edited May 2019
      Always been my experience. 
    • Member ✭✭
      edited May 2019
      Ok, me bad, I found the quick response from Flex, I **** up !
      Anyway's, I did the resets as directed by Tim. 6600 runs fine. Maestro gets to the blue screen that says Maestro for about a second then screen goes black. tried with 2 different LAN cables, checked the power supply, everything seems ok. One time while Maestro was booting and after the blue screen with Maestro disappeared a mouse pointer appears for about 5 seconds then screen went black and stayed that way. Did the resets about 10 times in total. Only activity on the Maestro is the blinking LAN leds.
    • Member ✭✭
      edited May 2019
      Hello Tim, I found ur reply, I remember now that that was the morning I woke up and couldn't see and ended up going to see the doc, thought I had mini **** but have something else, **** this "golden years ****" !!!
      Anyways, I tried multiple times resetting the 6600 and the Maestro, the 6600 works fine but Maestro hangs up shortly after the blue screen that says Maestro. The only activity I see on Maestro is the flashing leds on it's lan port.
      What else can I try? Is there a secret moose handshake or dance that I can try to see whats causing it to hang at that point?
    • Member ✭✭
      edited May 2019
      tnx Neal, I tried that about 10 times and unfortunately it hangs up just after the blue screen that displays Maestro than screen goes blank after about 1 second.
      The only activity I see is just the LAN's leds flashing. And yes, I tried several other lan cables just to rule them out.
      Any other suggestions that I can try?
    • Member ✭✭

      Any resolution on this, I'm running with the same issue. I opened a support ticket unit its only 30 days old.

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      This does not apply in the same way. Other than the case, the differences between the Maestro B that this problem was reported on and Maestro C that you have are huge.

    This discussion has been closed.

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