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    I have a new Maestro "C". I have the sidetone turned all the way up and I cannot hear it.

    Member ✭✭
    in Maestro

    I have reset the radio (remove power supply wait 5 min plug in ps while holding the start button down) Radio resets, boot Maestro and have sidetone volume set to 100, I only barely hear it in my headset and not at all on the speaker. My previous Maestro (B) would **** me out of the chair with sidetone. What's up?

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    Answers

    • Member ✭✭✭✭

      with your headset unplugged, can you hear it on the Maestro’s speaker?

    • Member ✭✭

      No, nothing changes when the headset is unplugged. You can just barely hear the sideton in there and it is the same level on both the speaker and headset. A bit of a disappointment since the Maestro is the ONLY way to get a sidetone when using a paddle. (Yes, I know there are workarounds but this should function as advertised)

      Thanks for the response.

      73's Joe K8FC

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      The CW Sidetone does work, so we want to explore that some setting may be incorrect.

      While in CW mode, can you post a screen shot of the TX MENU.

      And, I have to ask, your Paddles are plugged into the Maestro or the Radio?

      thanks

    • Member ✭✭

      The side tone is weak on my Maestro even with the mon level all the way up

    • Member ✭✭

      Mike, thanks for the response. Screen shot of Maestro included and paddles are plugged into the back of the Maestro.

      sidetone issue.jpg
    • Member ✭✭✭
      edited May 2024

      Hi, @Joseph H Wilkowski III

      I'm afraid I cannot help you, but I can provide some hope - my Maestro C achieves same audio level as the station I'm listening to, filling my small ham-shack nicely. Here's a short clip with my "5"s being the equal of W1AW (no, I'm not transmitting atop W1AW :-O )

      https://share.icloud.com/photos/033up8k9_0c_LGldiObdHTN2Q

      Summary - I find my Maestro C internal speaker is quite OK, with Sidetone level at 80

      (Apple will auto-expire this link in 30 days. And Flex's forum won't accept anything other than still images. So enjoy now, or download/save for any duration you like. Sorry, later Googlers)

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      Please open a support ticket. thanks

      Something unique is wrong with yours.

    • Member ✭✭

      Good morning, Gord. Thank you very much for your support. This is a temporary problem and when I can devote more time to researching the issue, it will get resolved. If I am reading these presponses correctly, I am not the only person experiencing this issue. It will get solved soon, I am sure.

      73's

      Joe K8FC

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      Support ticket created. 73

    • Member ✭✭

      Thank you for this quick response.  After taking some time this morning reproducing the issue, I want to give you some additional information.  I have the ability to log into a remote Flex 6600 using smart control and my Maestro.  With that radio, I can hear the sidetone but not loud.  I can raise the sidetone volume (using the Maestro TX menu) to 100 it is only marginally better. 
      Joe

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      add that to your ticket.

    • Member ✭✭

      I copied you and the ticket in when I responded Mike.

    • Member ✭
      I have the same issue. Sent the Maestro C into support, nothing was found. Received the Maestro back from support today and with my testing still low cw monitor volume.
    • Member ✭✭

      Exactly. Flex was kind enough to send me a new C model, but it did the same thing. I sent it back since there was nothing wrong with my own unit other than what is mentioned. The side tone is discernable but not loud by any means.

    • Member, Unconfirmed ✭✭
      Hi all,

      I have the Maestro C and with the sidetone volume at 100 I also find it difficult to listen to it in the headset when a bit of noise in the same room.
      Any news about this ?
    • Member ✭✭

      It would seem there is an issue. This low volume situation manifested itself on two identical new 'C' models that were in my possession. As witnessed above with other users, it has also occurred. I hope someone at Flex pays attention to this.

    • Member ✭✭

      I don´t think it depends on Maestro C. I have the same problem

      with my Maestro B. The problem showed up when I updated to version 3.7.4

      So I think it is a program problem.

      Hans SM6BGA

    • Member ✭✭

      I can only vouch for my experiences. Prior to the 'C' arriving I was using my 'B' with 3.7.4 and having NO issues with volume or anything else for that matter. When the 'C' arrived, I shipped off the 'B' to a person to whom I sold it too in an earlier transaction. I did not notice the volume issue until after a few days of the 'C' being on my desk.

    • Member, Unconfirmed ✭✭

      what was the conclusion of the support ticket which was created related to this ?

      Any news ?

      Thanks

    • Member ✭✭

      It was left where it stood. I had tried two new 'C' Maestros, both with the same results. The ticket is still open as there (to my knowledge) has not been a resolution and perhaps, on their part (Flex), they do not perceive this as an issue. I do not know in either case. I can say, this is a ongoing situation and the Maestro 'B' had at least 3db better audio gain than the 'C'.

    • Member ✭✭

      I just received a new Maestro C yesterday and have the same issue. Low sidetone volume despite setting it to 100.
      Anyone figure this out?

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      I tried this out on my Maestro and, if you know me, I try to gather some data with measurement tools.

      I installed an App on my Iphone that will record sound pressure. It is called Decibel X, but I am sure there are others.

      With the iPhone about 12" away from the Maestro and using the internal speaker on the Maestro.

      It seems loud enough to me, but, again this is pretty subjective. It is about 69-70db when I send a string of dashes. If I use my external powered speakers, I have it turned down to about 60%

      Driving it louder (if even possible) might cause audio distortion on the small speaker.

      I did not test using headphones.

      If when testing this it is less than 70db, then you may wish to follow up with support and make sure you provide some quanative data.

      image.png
    • Member ✭✭

      If you all look at my original complaint, it was a subjective comparison to the Maestro 'B' that I was making. The 'B' in my case was much louder than my new 'C'. Since that was my issue, I have no quantitative way of measuring the difference. I will further go on to say that everyone's environment is different. My Maestro is located in my office on my main desk and my wife occupies the office with me. If I try to listen to the sidetone through the speaker, I have difficulty in hearing it at 100%. If I use the headphones it is sufficient for me to operate and in reality, that is all I am concerned with. Headphones make a better solution in my case.

    • Member ✭✭✭✭

      Perhaps I have been overly sheltered, but in 60 years I can’t recall knowing a single dedicated CW op who didn’t use ‘phones.

    • Member ✭✭

      Thanks Mike!

      I downloaded the app (cool app).

      I'm getting 54 dB 12" from the front speaker with the sidetone at 100. I did open a ticket and will add this information.

    • Member ✭✭

      Well, I have been a dedicated CW operator since 1957 with 81,778 cw contacts and have not made more than 25 SSB contacts in the last 25 years. I feel qualified in the experience that I have gained in those 68 years to comment on the quality of the cw sidetone as it relates to my experiences. In this instance, it was related to the CWT that occurs three times a day every Wednesday. I do not need to wear headphones to operate these (at least for me) stateside 1 hour events. So, when put in context it is a legitimate complaint.

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