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Cannot Get Response from Customer Service

W5DOC
W5DOC Member ✭✭
in Maestro
Is anyone else having a problem getting customer service to respond? I placed an order over a month ago and I inquired as to the status two days ago and no one is responding. I was told it would arrive this week and that didn't happen. Not getting a response is more unsettling that it being delayed so long.

Comments

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    I will pass on your message to operations.

    It is not uncommon for them to get behind on responding to emails just to the share volume they receive. We appreciate it isn't perfect and they are looking into improving that.

  • W5DOC
    W5DOC Member ✭✭

    Thank you, Mike. I just want confirmation that I haven't been forgotten and if the order is going to take another month or two, perhaps cancel the order and just get by with PC and iPad.

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