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    • Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
    Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

    SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
    SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
    Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
    Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
    Antenna Genius Utility v4.1.8
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    Cannot Get Response from Customer Service

    Member ✭✭
    in Maestro
    Is anyone else having a problem getting customer service to respond? I placed an order over a month ago and I inquired as to the status two days ago and no one is responding. I was told it would arrive this week and that didn't happen. Not getting a response is more unsettling that it being delayed so long.

    Comments

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      I will pass on your message to operations.

      It is not uncommon for them to get behind on responding to emails just to the share volume they receive. We appreciate it isn't perfect and they are looking into improving that.

    • Member ✭✭

      Thank you, Mike. I just want confirmation that I haven't been forgotten and if the order is going to take another month or two, perhaps cancel the order and just get by with PC and iPad.

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