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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

used device still registered to old owner

Member ✭
in SmartSDR for Windows
I purchased a used 6500 but it's still registered to old owner. I've emailed them with no response yet. I can't use it with it in the situation even though i purchased a new license for 3.8.21. This is my first Flex so any help would be appreciated

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Comments

  • Member ✭✭✭

    Open a help desk ticket.. Usually works much better for these issues than an e-mail..

    AL, K0VM

  • Member ✭✭✭✭

    another thing to try would be a full factory reset of the radio back to 'out of the box' condition. The Help Desk can assist you through the process.

  • Community Manager admin

    Register it to your own SmartLink account, and it will "un-register" it from the previous owner's account.

    Here is a link to an article that may be helpful:

    Managing Your SmartLink Account and Password – FlexRadio

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