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used device still registered to old owner

W0XXT
W0XXT Member ✭
in SmartSDR for Windows
I purchased a used 6500 but it's still registered to old owner. I've emailed them with no response yet. I can't use it with it in the situation even though i purchased a new license for 3.8.21. This is my first Flex so any help would be appreciated

Comments

  • Al K0VM
    Al K0VM Member ✭✭✭

    Open a help desk ticket.. Usually works much better for these issues than an e-mail..

    AL, K0VM

  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭

    another thing to try would be a full factory reset of the radio back to 'out of the box' condition. The Help Desk can assist you through the process.

  • Ken Wells
    Ken Wells Community Manager admin

    Register it to your own SmartLink account, and it will "un-register" it from the previous owner's account.

    Here is a link to an article that may be helpful:

    Managing Your SmartLink Account and Password – FlexRadio

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