used device still registered to old owner

W0XXT

I purchased a used 6500 but it's still registered to old owner. I've emailed them with no response yet. I can't use it with it in the situation even though i purchased a new license for 3.8.21. This is my first Flex so any help would be appreciated

Al K0VM

Open a help desk ticket.. Usually works much better for these issues than an e-mail..

AL, K0VM

VE7ATJ_Don

another thing to try would be a full factory reset of the radio back to 'out of the box' condition. The Help Desk can assist you through the process.

Ken Wells

Register it to your own SmartLink account, and it will "un-register" it from the previous owner's account.

Here is a link to an article that may be helpful:

Managing Your SmartLink Account and Password – FlexRadio