Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.2.20 | SmartSDR v4.2.20 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

used device still registered to old owner

Options
W0XXT
W0XXT Member ✭
in SmartSDR for Windows
I purchased a used 6500 but it's still registered to old owner. I've emailed them with no response yet. I can't use it with it in the situation even though i purchased a new license for 3.8.21. This is my first Flex so any help would be appreciated

Comments

  • Al K0VM
    Al K0VM Member ✭✭✭
    Options

    Open a help desk ticket.. Usually works much better for these issues than an e-mail..

    AL, K0VM

  • VE7ATJ_Don
    VE7ATJ_Don Member ✭✭✭✭
    Options

    another thing to try would be a full factory reset of the radio back to 'out of the box' condition. The Help Desk can assist you through the process.

  • Ken Wells
    Ken Wells Community Manager admin
    Options

    Register it to your own SmartLink account, and it will "un-register" it from the previous owner's account.

    Here is a link to an article that may be helpful:

    Managing Your SmartLink Account and Password – FlexRadio

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories