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8600 Can't Connect to SmartLink

AA0Z
AA0Z Member ✭✭
in FLEX-8000 Signature Series

I moved the 8600 radio offsite and now I can't see radio in Smartlink this morning. Running 3.8.21. We can see it locally just not through the router. The router UPnP is working as I can see my 6700 just fine. No 8600.

When we try and setup Smartlink or test it, the 8600 says there is no internet connection. It has the correct static IP, SM and GW in the network settings. UPnP settings in the router look good and they are the same (with different external ports. 4994 TCP, 4993 UDP).

image.png

I'm baffled on what is going on here and why it's not working over Smartlink.

Comments

  • AA0Z
    AA0Z Member ✭✭
    image.png

    Here are the UPnP router settings.

  • AA0Z
    AA0Z Member ✭✭

    8600 Network settings..

    image.png
  • iz7anl
    iz7anl Member ✭✭
    Hi Kyle,
    I have been this problem, try to set DHCP
    Ciao
    Nick
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Kyle, as Nick mentioned, using a DHCP reservation instead of a static address is usually less problematic. If you can do that, you may solve your problem. Sometimes the router or switch is not on the subnet that you think it is.

    If that is not it, you may want to submit a help desk ticket. Flex Support will have seen this issue before.

  • AA0Z
    AA0Z Member ✭✭

    Using DHCP worked but didn't Flex fix this bug in a previous version of SmartSDR? Not sure why it was not routing. Only 1 subnet at the remote station.

    Call me old school but I really hate to use DHCP reserve for multiple reasons.

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    I'm not sure. I did experiment with a static address when I first got my 6400 and never got it to work. Then I saw that Mike, VA3MW suggested using DHCP reservation to keep the rig at the same address. I did that successfully and never looked back.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Kyle, if this isn't fixed, please open a support ticket so Tim can track it and report back.

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