Skip to content
  • Register
    • Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
    Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

    SmartSDR v3.8.23 and the SmartSDR v3.8.23 Release Notes
    SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
    Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
    Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
    Antenna Genius Utility v4.1.8
    If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
    Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

    Split operation low audio slice B after update v 2.6

    Member ✭
    edited September 2019 in FLEX-6000 Signature Series

    Since last V2.6 update i found the audio output on slice B while working split to be very low and nearly not existant untill i move the audi cursor to 100 %.
     I am not sure if it's due to software or set up?
    Perhaps there is a simple solution but not solved yet?

    Help is welcome.

    Peter

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In
    Register

    Answers

    • Member ✭✭
      edited September 2019

      Same settings on your receive equalization?
    • Member ✭✭✭
      edited September 2019
      It all works fine here!
      Peter did you do a factory reset? after the new install?
      Make sure the Slice B is on the correct antenna
    • Member ✭
      edited September 2019

      Yes , the settings are identical but no factory reset, how is it done?
    • Member ✭✭
      edited September 2019
      if you are starting a new slice check the AGC level on it.  I noticed mine was way down on one of mine after upgrading.
    • Member ✭✭✭
      edited September 2019
      What model radio do you have, a reset is needed after any new install.
      there are not that many things that wil effect the audio your talking about, so after checking all the things mentioned here, a reset will likely bring everything back to normal. Make sure you save profiles first and export them.
    • Member ✭✭
      edited September 2019
      "a reset is needed after any new install."

      I keep seeing people post this. No where in the release notes do I find that instruction, and I've never done a "factory reset after install" in the 2 years I've had my 6500.

      https://www.flexradio.com/downloads/smartsdr-v2-6-0-release-notes/


      "Power cycle the Flex-6000 radios before installing a new version SmartSDR for windows"

      "Cold boot" your Flex-6000 after upgrading the radio firmware"

      The only reference to a "hard reset" is if the update doesn't finish after 5 minutes AND a single press on the power button doesn't shut down the radio.



    • Member ✭✭✭
      edited September 2019
      In most cases when people open a help desk for help the customer support will ask for a reset of the radio if the radio is having very strange problems. Many times here on the forum Tim suggested a factory reset many times.
      There are very good reasons for a Factory reset. It reset all the many processors in the radio, reseting their important timings.

      It is amazing you have never reset your radio after an upgrade and everything always works fine. 
      Reseting fixes many strange problems people have and is highly recomended incase of problems.
    • Member ✭✭
      edited September 2019
      Nothing amazing about it. I turn off/close everything that has anything to do with SSDR/DAX/CAT, including the power supply. And follow the instructions in the release notes. I'm no expert about anything, but I can follow directions. :-)

      Other than the 1 reference in the release notes, mentioned above, for a specific issue, there is nothing mentioned in the release notes about needing a "factory reset" after an upgrade. So I don't do it.

      Doing a reset in case of strange problems, or problems in general, is quite a bit different than suggesting a reset after every update.
    • Member ✭✭
      edited September 2019
      This is a best practice..  and its more a computing best practice than anything else..  If you dont cut power, the computer that runs the transceivers server is still running.  giving it a clean power off and on after a major upgrade has been a best practice to solve some issues.  if you search this community you will see this as a common support point from the flex support team.  So its not required..  but it is a best practice and occasionally solves some issues when they pop up.
    • Member ✭✭✭
      edited September 2019
      Yes and as an example from the release notes:
      If you revert from SmartSDR v2.6.0 to SmartSDR v2.4.9 and below, you must
      perform a factory reset of your radio. The database used with SmartSDR v2.6.0 is
      not compatible with SmartSDR v2.4.9 and below. If a factory reset is not
      performed after downgrading, anomalous behavior will be experienced. After
      performing a factory reset, it is permissible to import profiles that were created
      using SmartSDR v2.4.9 and below.
    • Member ✭✭✭✭
      edited September 2019
      But note that a Factory Reset is not the same as a Cold Boot.
    • Member ✭✭
      edited September 2019
      correct.   in order to do a cold boot, you have to remove power from the transceiver.  a combo of a factory reset, then a cold boot is about the closest to factory goodness that you can get.
    • Member ✭✭

      Has ANYONE actually improved the issue of low AF output of slices in SPLIT mode as the result of a FACTORY RESET? I would bet NOT. It has not been successful for me with my 6600. Software updates have not addressed it… For a $5000 radio, is it too much to request that a SPLIT function operates correctly?

      Jose N4BAA

    • Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

      Hi Jose

      This is a very old thread. Given that is is pretty quiet it is possible that no one else is experiencing it, you may wish to open a support ticket.

      73

    Leave a Comment

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In
    Register

    Quick Links

    Categories