Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?

SmartSDR v3.10.15 and the SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Issue with SmartSDR connecting to 6400 via PC

ad4vxtom
ad4vxtom Member ✭✭
in SmartSDR for Windows
I have a 6400 and had updated to SmartSDR v3.8.20 several weeks ago when initially released and has worked fine until this morning (11/30/2024). In fact worked 2 ATNO DX stations last night. This morning, when I start SmartSDR, I get "There are currently no radios available." message on SmartSDR, DAX and CAT. I connect directly from PC to radio. Windows 11 PC. i9 with 32GB ram and NVIDIA 4070 GPU, it's a Dell XPS a little over 1 year old.

I have tried the following: hard radio reset, re-install SmartSDR v.20, turn on/off PC and radio, different RJ45 cables.

Any suggestions?

Answers

  • Gord-VA7GP
    Gord-VA7GP Member ✭✭✭

    Wow - sounds like you've diligently tried to exorcise the gremlins (with your resets). When you say "connect directly" I wonder if you have any intervening switch or anything? It does sound like you may be using a single piece of network cable, running from PC to Flex radio, which is really what I'm suggesting and asking you to confirm.

    At this point, if you really do have a direct, one-piece-of-cable connection, I can only suggest maybe spray contact-cleaner into the RJ-45 connections, and / or try another cable.

    Really, nothing else is going to work if a single cable between radio ⇐> PC can't work.

    Please let us know how this fundamental first-step works out. If still no success, perhaps it would be tim efor a phone-chat with Flex Helpfesk.

  • ad4vxtom
    ad4vxtom Member ✭✭
    Yes, I connect directly from radio to PC via rj45 cable. No switches. I also tried different cables. W9TO
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    When you say "hard radio reset", do you mean a factory reset? If not, I would export profiles and do a factory reset.

  • ad4vxtom
    ad4vxtom Member ✭✭
    Yes, I should have stated factory reset. I just completed a 2nd time and same issue. W9TO
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Ah, ok. Assuming that the radio is OK, I would try looking into firewall settings, virus checkers and that kind of thing. SmartSDR uses UDP packets over the Ethernet connection to allow discovery of the radio. Sometimes these are blocked by firewalls and other things trying to keep you safe.

    If you don't find something obvious, submit a help desk ticket - Flex Support will have some things to try.

  • ad4vxtom
    ad4vxtom Member ✭✭
    Len, thank you, apparently it was my Norton 360. I opened it and the first screen stated that it was restricting access to 9 of my apps (didn't say which ones) and I could click on making my system Private (as Norton assumed that I was on a Public network) and then I retried launching SmartSDR and it worked. Thank you so muhc, Tom W9TO
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Fantastic, I am glad that was all that was wrong!

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories