SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Bought a backup 6600 - Big thanks to Ken and Andy @ Flex -- here is the background story

I sent my 6600 in for service this past Thursday Oct 26, 2023 due to an iambic keyer issue. And thanks to Ken @ Flex for his help on getting this problem addressed quickly and providing an RMA. My 6600 is only a year old and this will be the second time it has been back for a service issue. My first service repair was during a busy period for the service department and I was down for about 4 weeks including shipping each way. BTW, the technicians and everyone did a great job, so nothing negative there.
I decided to order another 6600 for backup, to avoid the long down time now and in the future. (don't want to miss any DXpeditions, LOL) I called sales and Andy @ Flex took my call. This was also on Thursday, the same day I shipped my broken 6600 to Texas. I was very lucky and the 6600 shipped the same day! It arrived here today, Saturday October 28th. I got it installed, configured and was back on the air today. The 6600 that is in route to Texas should arrive there on Monday Oct 30 but no worries if it takes a few weeks to get fixed and back home. A second radio may be overkill and it may never be needed again. But it will be worth it to be able to quickly swap the radio if there is a problem.
I don't know if Ken or Andy will see this post but they both did a great job helping with the problem and ordering the new 6600. So a big thanks to both for their help and great service.
Regards, Al / NN4ZZ
al (at) nn4zz (dot) com
6600 SSDR V3.5.9
TGXL 1.1.20
PGXL 3.7.32
Win10 Pro V2004
Comments
-
Andy and Ken really care about their customers. Hams Helping hams!
Dave wo2x
0 -
Having two Flex radios is great not only for redundancy sake. I have a 6300 and 6700 and sometimes connect them through the transverter ports with some attenuation in between to set up and test out digital mode software functionality and to carry out other experiments.
BTW, all interactions I've had with Flex over the years has been a pleasure.
0
Categories
- All Categories
- 338 Community Topics
- 2.1K New Ideas
- 607 The Flea Market
- 7.9K Software
- 6.3K SmartSDR for Windows
- 170 SmartSDR for Maestro and M models
- 401 SmartSDR for Mac
- 264 SmartSDR for iOS
- 247 SmartSDR CAT
- 185 DAX
- 371 SmartSDR API
- 9.1K Radios and Accessories
- 19 Aurora
- 190 FLEX-8000 Signature Series
- 7.1K FLEX-6000 Signature Series
- 913 Maestro
- 53 FlexControl
- 859 FLEX Series (Legacy) Radios
- 886 Genius Products
- 450 Power Genius XL Amplifier
- 320 Tuner Genius XL
- 116 Antenna Genius
- 281 Shack Infrastructure
- 197 Networking
- 442 Remote Operation (SmartLink)
- 137 Contesting
- 741 Peripherals & Station Integration
- 137 Amateur Radio Interests
- 954 Third-Party Software