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Network Diagnostics Will Not Deploy from Task Bar

AJ3G
AJ3G Member ✭✭
in FLEX-6000 Signature Series
All:

Has anyone had a case where the Networks Diagnostics Tool will not deploy from the Windows Task Bar? I see on the task bar, and when I attempt to view nothing happens. I had it yesterday, wonder if it's hidden somewhere.

73

Rich, AJ3G

Best Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator
    Answer ✓

    I have never seen anything like that... I would submit a help desk ticket.

  • AJ3G
    AJ3G Member ✭✭
    Answer ✓
    Hi Len:

    Ken Wells sent the following over which did resolve the issue:

    This is most likely caused by a corruption in yur SSDR.settings file on your computer.

    -Reset the SSDR.settings file on your PC
    -If SmartSDR for Windows is running, close it down.
    -Then enter %APPDATA% into the Windows Search box. It will display a folder as a result of the search.
    Select the folder.
    -If you are presented with a set of folders of which one of them is ROAMING, select that folder.
    -You will see a FlexRadio Systems folder listed. Double click on it to open the folder.
    -In that folder is a file with the name SSDR.settings. Delete that file.
    -Restart SmartSDR for Windows.

    Hopefully this may help resolve the issues for others.

    73

    Rich, AJ3G

Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Rich, It's not on the Task Bar, it's on the SmartSDR window. Sometimes it pops up on a different monitor, so watch for that as well.

    image.png


  • AJ3G
    AJ3G Member ✭✭
    Len - That is not what I see when I depress the Icon you have circled. I certainly used to. What I see is in the .jpg I have attached. I looked over both monitors, and cant find the window you are depicting.

    73

    Rich, AJ3G
  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Well, that's interesting... What happens if you click on the Icon that comes up? Which version of Windows are you using?


    image.png


  • AJ3G
    AJ3G Member ✭✭
    Other than that icon on the task bar being "highlighted", nothing at all happens. I thought perhaps it moved somewhere out of view, but I can find any evidence of it. I am running Windows 10.

    It used to work just as you demonstrated on your screenshot, but now I get what I show you on my task bar.

    73

    Rich, Aj3G
  • John KB4DU
    John KB4DU Member ✭✭✭✭

    Maybe try ctl-alt-del and run task manager to see if is actually running.

  • LA4XLA
    LA4XLA Member ✭✭
    N_2023-06-30_19-29-59.png


    Another funny behaviour of the Network Diagnostics Window. Seems tha app is running, but contents not visible. tried deleting smart sdr ini file. Same problem.


    LA4XLA

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