Can't connect to AG...HELP!!

Daniel AA4HV · March 2023

Hi, I have a Flex 6600M, PGXL and TGXL all working through a ethernet switch with a 80 foot Cat8 cable run to my Windows 10 PC. I installed the Antenna Genius app on the PC and plugged the Antenna Genius into the switch. The PC sees the radio, amp and tuner fine. When running the Antenna Genius App, there is nothing displayed to connect to. I have done the Dip Switch 7 & 8 resets with no change. I also tried running the Antenna Genius and PC to another switch with nothing else connected. I did the Dip Switch 7 & 8 resets again, but nothing shows up on the Antenna Genius App to connect to. HELP !!!

Thanks and 73

David Decoons, wo2x · March 2023

Hi Dan

where are the dip switches currently? For a Flex transceiver they should all be off.

Next, do you see the network connector LEF indicating it is talking to your network?

Download the manual from 4O3A.com and read how to reset the network settings (not reset the switch).

73 Dave wo2x

Daniel AA4HV · March 2023

Thanks David,

I found the info for a bricked device after I posted. I have all the switches off and I do have the blinking LEDs at the jack. I can still connect to everything else through the switch. I tried the bricked device procedure. No change though. When I click UPGRADE in step 9 of the procedure, nothing happens for a second then I get a pop up message "Device not found on 192.168.1.250". This thing is a dead brick.

David Decoons, wo2x · March 2023

Where did you buy it? From Flex? How old is it?

If from Flex, open a Help Desk ticket. https://helpdesk.flexradio.com/hc/en-us/requests/new

If you bought it from 4O3A or another vendor open a support ticket with 4O3A https://4o3a.com/new-ticket

There is a procedure to force the AG into bootloader mode where you can install new firmware. I do not know if offhand but 4O3A support does. It requires getting the AG into bootloader mode then connecting a PC and setting the PC IP to 192.168.1.10 and then upgrading the firmware.

73

Dave wo2x

Daniel AA4HV · March 2023

Thanks David, you have been great help.

I bought it from Flex. New, just got here 2 days ago. I have searched Flex and 4O3A sites for answers. I submitted a ticket to both.

Rich M5RIC · March 2023

Sounds smilar to my issue when I first got mine. See my thread.

Can't find AG 8x2

Rich M5RIC

Jul 9, 2021

Hi all
Just recieved a new AG 8x2 but when connecting it to the LAN it's not found. I have the DIP switches all set to OFF - for LAN is just says to have 1-4 as OFF so assume as long as these are thats ok?
Checked the firewall and this is set to allow the AG program - I reset the rules just to be sure and have set the public and private networks to allow access.
Am using a laptop but also tried a desktop pc with no difference.
Have tried a couple of other cat5 cables.
Have followed procedure in the manual to reset the DHCP settings and resetting to factory settings.
Have resset laptop in case, pulled power on the AG, unpligged LAN cable - all the basics etc.
Network is set to DHCP. The flex 6600M is on the same network and this connects to the laptop fine - am running CAT and DAX with DXlog and have no issues.
Included is a pic of the network page and what i am seeing on the AG program, if I click on interfaces it is seeing etherent and wifi.
Any ideas what to try next?
Thanks
Rich
https://us.v-cdn.net/6032377/uploads/VADDJFOSCG9G/image.png

Do you have internet going through your switch? My AG only worked when I had internet connected, in the end I bought a cheap router so then it supplied a DHCP address to the AG.

Can't connect to AG...HELP!!

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Can't find AG 8x2

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