Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
The latest SmartSDR Software:
SmartSDR v4.1.5 | SmartSDR v4.1.5 Release Notes
SmartSDR v3.10.15 | SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software:
The latest 4O3A Genius Product Software and Firmware
How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Smartlink status

ka9ees
ka9ees Member ✭✭✭
in SmartSDR for iOS

Is the smartlink server down? I can't reach it. Shows it's there, but doesn't respond.

Best Answer

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    Answer ✓

    When it fails to connect, the issue is often related to settings on your router or SmartLink is not possible at all if your ISP is a CGNAT user.

    SmartLink is not down as I can connect on Windows and iOS.

    I would review your router port fowarding.

    We have this video that explains it and we tried to make it simple to understand.

    73

    https://www.flexradio.com/videos/debugging-my-smartlink-connection-for-newbies/


Answers

  • FrankAD9BI
    FrankAD9BI Member ✭✭

    I’ve had my flex for about a week and a half and I have not gotten smart link to connect. The radio says I’m connected and the radio shows up in the app. When I press connect nothing happens.

    283A9DBA-5446-42BE-BAC8-31119865F23A.png


  • ka9ees
    ka9ees Member ✭✭✭

    I think I'll email Marcus tomorrow.

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Ed, what version of the software are you running? 3.3.33 corrected some SmartLink issues, so you might want to upgrade if you haven't already.

  • ka9ees
    ka9ees Member ✭✭✭

    @KD0RC

    Hi Len,

    This is for iOS. The rig is 3.3.33.

  • ka9ees
    ka9ees Member ✭✭✭

    @Mike-VA3MW

    I've been using SmartLink for a couple years now. With very little trouble. That was early on. It's just been in the last couple weeks I've not been able to connect from my iPad. I've not made any changes. Intentionally anyway.

    SmartSDR has been crashing on this machine this week. That shouldn't affect remoting into the rig from a different client.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories