SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
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Service
Comments
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Agree with your comments, however. not to worry, there are more of us customers going through the same issues. Reports surfacing indicate one can expect a 2 month wait for service to be completed.
I was told that my radio was received and would be placed in the "Appropriate Queue". I asked what that meant and have requested updates for the past 3 weeks. All I get is crickets.
Not acceptable in my book.
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I was told that it would be approximately weeks before mine was serviced. I guess that was a falsehood to put it politely. I just bought an amp from them too. I guess that was a terrible mistake too.0
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I don't think it was a terrible mistake. I really like the Flex, Amp, and Tuner. I sincerely hope they work through these delays, become a bit more forthcoming with updates and keep folks updated. When all you hear is the sound of silence, good will becomes sour.
I am just bummed at how long service is taking.
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You couldn’t be more right. If they would just keep people informed it would make a huge difference. Be truthful about the delay when they send the RMA. I really really don’t like being ignored.0
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Everything takes Flex forever. That is the way they run their business.
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They just need to be honest about the delays.0
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Flex, are you ears on?
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My radio is back and Djamal did an amazing job. It had a bad board causing the issue. It took a little longer than expected and communication could have been better but in the end the service department did a very good job.0
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