SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
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Service
Comments
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Agree with your comments, however. not to worry, there are more of us customers going through the same issues. Reports surfacing indicate one can expect a 2 month wait for service to be completed.
I was told that my radio was received and would be placed in the "Appropriate Queue". I asked what that meant and have requested updates for the past 3 weeks. All I get is crickets.
Not acceptable in my book.
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I was told that it would be approximately weeks before mine was serviced. I guess that was a falsehood to put it politely. I just bought an amp from them too. I guess that was a terrible mistake too.0
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I don't think it was a terrible mistake. I really like the Flex, Amp, and Tuner. I sincerely hope they work through these delays, become a bit more forthcoming with updates and keep folks updated. When all you hear is the sound of silence, good will becomes sour.
I am just bummed at how long service is taking.
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You couldn’t be more right. If they would just keep people informed it would make a huge difference. Be truthful about the delay when they send the RMA. I really really don’t like being ignored.0
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Everything takes Flex forever. That is the way they run their business.
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They just need to be honest about the delays.0
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Flex, are you ears on?
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My radio is back and Djamal did an amazing job. It had a bad board causing the issue. It took a little longer than expected and communication could have been better but in the end the service department did a very good job.0
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