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Service

AF5MW
AF5MW Member ✭✭
in FLEX-6000 Signature Series
I see other comments about the great customer but my experience this past week has berm a little different. I had great service from Tim who tried to resolve my problem. I sent my radio back over two weeks ago. I have tried 3 different times now over a four day period to just find out where I am in the queue. I can’t get anyone to respond to my query either by phone or the help desk. What’s up?!! This is no way to operate a service department for top quality equipment. AF5MW
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Comments

  • Arizona Mike
    Arizona Mike Member ✭✭

    Agree with your comments, however. not to worry, there are more of us customers going through the same issues. Reports surfacing indicate one can expect a 2 month wait for service to be completed.

    I was told that my radio was received and would be placed in the "Appropriate Queue". I asked what that meant and have requested updates for the past 3 weeks. All I get is crickets.

    Not acceptable in my book.

  • AF5MW
    AF5MW Member ✭✭
    I was told that it would be approximately weeks before mine was serviced. I guess that was a falsehood to put it politely. I just bought an amp from them too. I guess that was a terrible mistake too.
  • Arizona Mike
    Arizona Mike Member ✭✭

    I don't think it was a terrible mistake. I really like the Flex, Amp, and Tuner. I sincerely hope they work through these delays, become a bit more forthcoming with updates and keep folks updated. When all you hear is the sound of silence, good will becomes sour.

    I am just bummed at how long service is taking.

  • AF5MW
    AF5MW Member ✭✭
    You couldn’t be more right. If they would just keep people informed it would make a huge difference. Be truthful about the delay when they send the RMA. I really really don’t like being ignored.
  • AA1SS
    AA1SS Member ✭✭✭

    Everything takes Flex forever. That is the way they run their business.

  • AF5MW
    AF5MW Member ✭✭
    They just need to be honest about the delays.
  • Arizona Mike
    Arizona Mike Member ✭✭

    Flex, are you ears on?

  • AF5MW
    AF5MW Member ✭✭
    My radio is back and Djamal did an amazing job. It had a bad board causing the issue. It took a little longer than expected and communication could have been better but in the end the service department did a very good job.

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