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Unable to login to SmartSDR or connect to radio

Pat Hayes
Pat Hayes Member ✭✭
in SmartSDR for Windows

This has been happening the last 3 days. When I try to connect nothing happens, just a black window then finally fails. I noticed Smartlink wasn't logged in, when I try to login, I get a generic window after entering my creds that says "OK" & nothing else - the window doesn't close or have anything to click besides cancel in the upper left. I've attached a pic. Any ideas here? I am running the same computer as I have for years win10

Capture.PNG


Comments

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    Hi Pat, I think I have seen this issue reported before. I would submit a helpdesk ticket - I am sure Flex support has the answer.

  • Pat Hayes
    Pat Hayes Member ✭✭

    Okay so this is really odd - rebooted firewall, checked firewall logs, found nothing out of the ordinary BUT after the reboot I can connect. So very strange, wonder if perhaps there was a rule that went wonky.

  • Ted S
    Ted S Member ✭✭
    edited December 2021

    That looks like the TLS error from the older versions of SSDR prior to 3.2.39 and 2.7.6, did a downgrade get installed?

    You have to be on the latest version for your SmartLink Account to work since the older versions of TLS were deprecated.


    Ted,

    WR4T

  • KD0RC
    KD0RC Member, Super Elmer Moderator

    OK great! Always nice to have an easy solution. Well, any equipment with a microcontroller can have problems that are solved with a reboot. In my homebrew Teensy and Arduino projects, a static jolt from me sitting down at my operating position sometimes sends them into crazy behavior. Power lines, signal lines and direct contact can all be the culprit.

  • Pat Hayes
    Pat Hayes Member ✭✭

    Ted - thank you for this. I am on version 3.1.8.145 - Perhaps an upgrade is in order

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Please upgrade to 3.2.39 to resolve this. This resolves this exact issue.

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