SmartSDR v3.4.21 and the SmartSDR v3.4.21 Release Notes | SmartSDR v2.8.1 and the SmartSDR v2.8.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.7.28 and the Power Genius XL Release Notes v3.7.28
Tuner Genius XL Utility v1.1.16 and the Tuner Genius XL Release Notes v1.1.16
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Poor Service issues
Well 2 tickets later and the issues are still there a Please wait screen and long boot times on a NEW 6600M.
First response was turn on the 12 volts and wait 5 min to turn on the 6600M. Not acceptable.
Second response was it's your internet.
I don't use smartlink.
My internet provider should have nothing to do with the boot times.
My 6400M works just fine.
Its like service does not want to address the problem.
Got 3 days left on the 30 day purchase return policy, think I'll return it and try other brands of radios.
I like the flex but not the service.
No it not Tim he always address the issue and was right up front. Whether it was my fault or not, aka user head space error.
This is not the venue for getting this resolved. If you want to escalate this, please email [email protected] and I will forward it to our VP.
However, for the first response, it is required in order for the tablet (Windows Embedded) to finish its file systems checks before bringing the radio online. In this case, the radio is working as designed. Do we wish it was better, yes, and we continue to review methods to improve this part of the startup cycle.
The workaround is to not turn off your 12VDC supply. This may not be something you are willing to do and we understand that.
As for the 2nd part, I am not able to comment, but it sounds like it might be related to the DHCP server not handling the requests for IP addresses correctly (I have not read your case notes-I am not in a position to log into the Helpdesk system this morning). Not all routers are created equal sadly. Some work better than others.
You are correct, you do not need the internet if you are not using SmartLink.
If you need another week to try things out, you can email us and ask.
- 19.8K All Categories
- 177 Community Topics
- 2K New Ideas
- 366 The Flea Market
- 6.6K Software
- 5.6K SmartSDR for Windows
- 107 SmartSDR for Maestro and M models
- 269 SmartSDR for Mac
- 210 SmartSDR for iOS
- 200 SmartSDR CAT
- 137 DAX
- 330 SmartSDR API
- 8.1K Radios and Accessories
- 6.6K FLEX-6000 Signature Series
- 673 Maestro
- 35 FlexControl
- 803 FLEX Series (Legacy) Radios
- 550 Genius Products
- 312 Power Genius XL Amplifier
- 200 Tuner Genius XL
- 38 Antenna Genius
- 159 Shack Infrastructure
- 104 Networking
- 277 Remote Operation (SmartLink)
- 108 Contesting
- 418 Peripherals & Station Integration
- 103 Amateur Radio Interests
- 694 Third-Party Software