Radio internet NOT available :(

Serial: 1021-1104-******, Max Licensed Version: v3,

Radio ID: 00-1C-2D-05-1A-C0, Radio IP: 192.168.1.219,

Radio Internet: NOT Available,

Radio Firmware: v3.1.12.51

I sign in to smartlink , i am trying to do the PTT registers the radio i keep getting radio internet /NA

I have the port forwarding set up from the 6500 same IP .

I need little help . I can connect via my ipad and iphone in the house , but not showing up on the internet outside the house network .

do you have any ideas before i do service ticket .