Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
If you are having a problem, please check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

ATU INSTALL

Dale
Dale Member ✭✭
I received my new ATU for my 6400 today. After installing it, SSDR reported NO ATU INSTALLED. Options showed no options installed. I performed a master reset (white power button), but still no ATU detected.. What button have I missed? I'm running 3.1.11

Comments

  • Alan C
    Alan C Member ✭✭
    edited May 2020
    unplug from the power supply. Wait for a few minutes, then try...
  • Ian C
    Ian C Member ✭✭

    Hi I am thinking of buying the ATU for my 6400 did you get yours working and how well does it work


    Thanks

    Ian

  • Brett
    Brett Member ✭✭

    It may be a long time till you can get one.

    I do not know why they can not say if it is out of stock when you buy and pay for one.

    When I ordered mine over a month ago it looked like they were in stock since nothing said otherwise.

  • Jeff Biggs
    Jeff Biggs Member
    Dale I am having the exact same issue, checked all connections 10 times, hard reset, reloaded software to no avail.
  • Bill NE1B
    Bill NE1B Member ✭✭

    Open a Ticket with the Help Desk. It is probably a registration issue. I ordered the ATU for Field Installation in my 6300 3 years ago. The instructions were fine, but the ATU did not appear in the Options. I opened a Help Desk Ticket and after a short call, the Option magically appeared and the ATU worked fine. 73, Bill NE1B

    https://helpdesk.flexradio.com/hc/en-us/requests/new

  • Dale
    Dale Member ✭✭

    I opened a ticket and they very quickly determined that the ATU they sent me was faulty and they replaced it within a few days. The replacement worked as advertised and I was very happy with it.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.