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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.8.21 and the SmartSDR v3.8.21 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
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ATU INSTALL

Dale
Dale Member ✭✭
edited May 2020 in FLEX-6000 Signature Series
I received my new ATU for my 6400 today. After installing it, SSDR reported NO ATU INSTALLED. Options showed no options installed. I performed a master reset (white power button), but still no ATU detected.. What button have I missed? I'm running 3.1.11

Comments

  • Alan C
    Alan C Member ✭✭
    edited May 2020
  • Ian C
    Ian C Member ✭✭

    Hi I am thinking of buying the ATU for my 6400 did you get yours working and how well does it work


    Thanks

    Ian

  • Brett
    Brett Member ✭✭

    It may be a long time till you can get one.

    I do not know why they can not say if it is out of stock when you buy and pay for one.

    When I ordered mine over a month ago it looked like they were in stock since nothing said otherwise.

  • Jeff Biggs
    Jeff Biggs Member ✭
    Dale I am having the exact same issue, checked all connections 10 times, hard reset, reloaded software to no avail.
  • Bill NE1B
    Bill NE1B Member ✭✭✭

    Open a Ticket with the Help Desk. It is probably a registration issue. I ordered the ATU for Field Installation in my 6300 3 years ago. The instructions were fine, but the ATU did not appear in the Options. I opened a Help Desk Ticket and after a short call, the Option magically appeared and the ATU worked fine. 73, Bill NE1B

    https://helpdesk.flexradio.com/hc/en-us/requests/new

  • Dale
    Dale Member ✭✭

    I opened a ticket and they very quickly determined that the ATU they sent me was faulty and they replaced it within a few days. The replacement worked as advertised and I was very happy with it.

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