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ATU INSTALL

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Dale
Dale Member ✭✭
edited May 2020 in FLEX-6000 Signature Series
I received my new ATU for my 6400 today. After installing it, SSDR reported NO ATU INSTALLED. Options showed no options installed. I performed a master reset (white power button), but still no ATU detected.. What button have I missed? I'm running 3.1.11

Comments

  • Alan C
    Alan C Member ✭✭
    edited May 2020
    Options
    unplug from the power supply. Wait for a few minutes, then try...
  • Ian C
    Ian C Member ✭✭
    Options

    Hi I am thinking of buying the ATU for my 6400 did you get yours working and how well does it work


    Thanks

    Ian

  • Brett
    Brett Member ✭✭
    Options

    It may be a long time till you can get one.

    I do not know why they can not say if it is out of stock when you buy and pay for one.

    When I ordered mine over a month ago it looked like they were in stock since nothing said otherwise.

  • Jeff Biggs
    Jeff Biggs Member ✭
    Options
    Dale I am having the exact same issue, checked all connections 10 times, hard reset, reloaded software to no avail.
  • Bill NE1B
    Bill NE1B Member ✭✭✭
    Options

    Open a Ticket with the Help Desk. It is probably a registration issue. I ordered the ATU for Field Installation in my 6300 3 years ago. The instructions were fine, but the ATU did not appear in the Options. I opened a Help Desk Ticket and after a short call, the Option magically appeared and the ATU worked fine. 73, Bill NE1B

    https://helpdesk.flexradio.com/hc/en-us/requests/new

  • Dale
    Dale Member ✭✭
    Options

    I opened a ticket and they very quickly determined that the ATU they sent me was faulty and they replaced it within a few days. The replacement worked as advertised and I was very happy with it.

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