Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?
SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
SmartSDR v3.9.19 and the SmartSDR v3.9.19 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
FLEX 6400M purchase stolen
MERCURY
Member, Unconfirmed ✭
in Networking
I bought a radio on eBay about a year ago. The radio's temperature sensor went bad . Since this is a warranty case, I was offered to send the radio for repair in the United States.I live in Russia. It was not easy to send the radio because of the sanctions. And after the radio is received in the US, I get the answer:
-------
Our records show this radio was purchased from a stolen credit card, thus we have not been paid for the product. Our policy, in cases like this, is to recover our property and refer you to eBay where they can help you address the stolen property purchase. You can contact eBay customer support at 1-866-961-9253 or through live chat or email from their main Help site.
Sincerely,
Dan Quigley, N7HQ
Director, Support
------
EBay will not help me and Flex ignores me. And, by the way, they knew perfectly well from the serial number that I bought a stolen radio, but they just got the radio back. Is this correct, do you think?
-------
Our records show this radio was purchased from a stolen credit card, thus we have not been paid for the product. Our policy, in cases like this, is to recover our property and refer you to eBay where they can help you address the stolen property purchase. You can contact eBay customer support at 1-866-961-9253 or through live chat or email from their main Help site.
Sincerely,
Dan Quigley, N7HQ
Director, Support
------
EBay will not help me and Flex ignores me. And, by the way, they knew perfectly well from the serial number that I bought a stolen radio, but they just got the radio back. Is this correct, do you think?
0
Comments
-
Speaking as a retired attorney, the immediate answer is that when you bought the radio you could only gain title to it which is as good as the person you bought it from. If they did not own it, then you don't own it. The true owner retains title so in this case the radio still belongs to Flex. But if you bought it via e-bay then you should persist with seeking their help. Over many years I have found e-bay to be more than helpful to people who find themselves in this situation.
Good luck.
3
Leave a Comment
Categories
- All Categories
- 339 Community Topics
- 2.1K New Ideas
- 609 The Flea Market
- 7.9K Software
- 6.3K SmartSDR for Windows
- 172 SmartSDR for Maestro and M models
- 405 SmartSDR for Mac
- 265 SmartSDR for iOS
- 248 SmartSDR CAT
- 186 DAX
- 373 SmartSDR API
- 9.2K Radios and Accessories
- 19 Aurora
- 196 FLEX-8000 Signature Series
- 7.1K FLEX-6000 Signature Series
- 916 Maestro
- 53 FlexControl
- 859 FLEX Series (Legacy) Radios
- 888 Genius Products
- 451 Power Genius XL Amplifier
- 321 Tuner Genius XL
- 116 Antenna Genius
- 283 Shack Infrastructure
- 199 Networking
- 442 Remote Operation (SmartLink)
- 137 Contesting
- 746 Peripherals & Station Integration
- 137 Amateur Radio Interests
- 964 Third-Party Software