Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
If you are having a problem, please check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need the latest SmartSDR, Power Genius, and Tuner Genius Software?

SmartSDR v3.2.39 and the SmartSDR v3.2.39 Release Notes | SmartSDR v2.7.6 and the SmartSDR v2.7.6 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes | Power Genius XL Release Notes v3.6.21
Power Genius XL Utility v3.6.21 | Tuner Genius XL Utility v1.1.1

No radios are available

9h1bw
9h1bw Member ✭
in FLEX-6000 Signature Series
I have just bought a 6500 used and did get my laptop to connect to the 6500 and operate correctly.
I now want to use it with my shack PC. However after I click on the SMARTSDR 6000 a window pops up with this message " No radios are available". Moreover my callsign and name are printed next to a yellow 'CH'. This means that this information is downloaded from the rig since the software has not as yet allowed me to update the settings.

The login icons are greyed out and I cannot be used to log in or otherwise.

I turned on the rig several times , together with the software but to no avail .

I connected my laptop again and am having no problems to operate my 6500.

What am I doing wrong?

73s

Chris
9H1BW

Comments

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    The "CH" in the SmartLink account avatar area is the first two characters of the email address you have used to log on to SmartLink. which you can do prior to connecting to a radio.

    If you are getting no radios available while operating on a LAN, then there are several possibilities.

    1.) The radio has a static IP that is not in the same IP subnet as your LAN or it is in the same IP subnet, but there is an IP address conflict with another host (this is why we do not recommend setting a static IP address on the radio)

    2.) The IP addressing is correct, but the PC running SmartSDR for Windows is blocking the radio from communicating with the SmartSDR for WIndows application. This is usually due to a third-party firewall since the default Windows Defender firewall has pass rules added to it when the program is installed.

  • 9h1bw
    9h1bw Member ✭
    Thank you I will try your suggestions.
  • 9h1bw
    9h1bw Member ✭
    I would please appreciate you expanding on your suggestions.
    I am not that well versed in the matter.

    Can you please guide me to the correct spot in the manual or better can you elaborate on how I can go about it?

    Thank you for your help.

    Chris
  • K0FLY
    K0FLY Gayle-K0FLY Member ✭✭✭

    Chris:


    If you haven't connect ed the "Shack PC" Ethernet cable directly to the radio, do so. Shut both unit s off, then turn them back on, I have seen where the Win 10 PC doesn't always detect new devices. In the manual look in section 7 and the paragraph that addresses "Direct PC connection".


    I'm using 2.6.1 SSDR, version 3 may display differently

    If you want to check the the radio's Ethernet IP status ( DHCP or Static) that Tim mentioned you will have to move the Ethernet cable to the laptop (which has talked to the radio) and then connect the to the radio.

    After SSDR connects to the radio do the following:

    1) Left click on the settings drop down menu.

    2) Left click on :Radio Settings", a popup screen will be displayed.

    3) Left Click on the "Network tab.

    4) Left Click on the "Advanced Button" displayed in the info block which indicates the IP address, Mask , and MAC address.

    5) A second block will displayed which will indicate if the radio is set up for "STATIC or DHCP" IP address. Verify that DHCP is blue which allows your router to assign an address or the PC to negotiate an address with the radio. Click on apply.

    Hope this gets you closer to operating.


    Gayle K0FLY

  • 9h1bw
    9h1bw Member ✭
    Hi gentlemen,

    Thank you for your valuable help.

    I went through your suggestion and the following are my results.
    The IP is not set to static but DHCP
    My AVG security is set to allow the smartSDR apps
    I tried to connect the PC directly to the 6500 through the internet cable.
    I reinstalled the SmartSDR 6000 software.
    The error still persists.
    Do you have any other solutions?

    What came to my mind is to try a factory reset.

    73s

    Chris
  • WK2Y
    WK2Y Member ✭✭

    Nothing wrong with doing a factory reset. It will eliminate one possibility. Just back up your profiles first.

    73

    Bob

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    disable AVG and test again.

  • 9h1bw
    9h1bw Member ✭
    Thank you Tim I disabled the AVG virus protection and the problem disappeared.
    Thank you also Bob I did not need to go that far.

    Thanks you all who sent me your suggestions to solve my problem.
    73s

    Chris
  • WK2Y
    WK2Y Member ✭✭

    I have BitDefender and I am able to provide exceptions. Hopefully, you can do something similar with AVG. I would not want to run without virus protection these days.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories