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Flex 6400 reset

IK8HCG
IK8HCG Member ✭✭
edited August 2020 in Remote Operation (SmartLink)

hi all

which is the procedure step by step to reset my flex 6400 and reload the radio with the latest ssdr 2.6.2.

i can't login and i dont want to create a new email account. hope this resolve the login access

Comments

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    @IK8HCG are you having issues logging into your SmartLink account? If so, reinstalling the software will not fix the issue. If this is your problem let me know so we can generate a HelPDesk ticket for you.

    If this isn't your problem, let us know exactly what it is so we can help.

  • IK8HCG
    IK8HCG Member ✭✭

    hi Tim, tnx

    when i load ssdr

    Immagine.png

    and digit log in

    i have this window

    Immagine1.png

    when i try to log in below the password

    i have this window

    Immagine2.png 
    with this email and password I always had access. you told me months ago to create another account to log back in but I wouldn't want to create another account. it seems strange that there is no way to reset everything


  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    @IK8HCG I suspect that you were previously using the Google social media login that is no longer available. Create a new login using the same email address. Once you have validated your account, then you will have to register it to your radio. That should solve the problem you are having.

  • IK8HCG
    IK8HCG Member ✭✭

    I suspect that you were previously using the Google social media login that is no longer available. Create a new login using same email address. NEVER NEVER dear Tim

    i dont have anythink like google social media. FB or somethink like that

    i have only two different mail account [email protected] and [email protected] whatsapp and wechat nothing else

  • WX7Y
    WX7Y Member ✭✭✭

    Try your Email ( It can be a gmail account) in the window above "signup" and then click the "signup" button

    This should get you started if you WHERE using gmail's verification server before to login to SmartLink which was turned OFF a while back.

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    @IK8HCG I would still create a new SmartLink account. You can use whichever email address you like.

  • IK8HCG
    IK8HCG Member ✭✭

    where to do. when i digit Sign Up the window say invalid mail and password

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