Welcome to the FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR or 4O3A Genius Product Software?

SmartSDR v4.1.3 and the SmartSDR v4.1.3 Release Notes
SmartSDR v3.10.15 and the SmartSDR v3.10.15 Release Notes

The latest 4O3A Genius Product Software and Firmware
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

on screen keyboard issue, have you seen this?

John Orjias
John Orjias Member ✭✭
edited June 2020 in SmartSDR for Windows
i have just bought a stylus thinking that would help, it still does the same thing
https://www.youtube.com/watch?v=pNpYrm9mGoI&feature=youtu.be

I just want to know if others are having this issue or if there is an issue with my radio?

Answers

  • KD0RC
    KD0RC Member, Super Elmer Moderator
    edited May 2020
    Hi John, does it matter if you hold a little vs a quick tap? It almost looks like switch bounce where you get a double hit causing the screen to come up, then shut down right away. I don't have a Maestro, so I can't try it myself. 73, Len, KD0RC
  • John Orjias
    John Orjias Member ✭✭
    edited May 2020
    i have tried every way, i have even had someone else try it on my radio the same thing happens. if you hold it pulls up copy and paste stuff. you have to tap, also you will notice it puts the cursor where i tap so it knows where im pressing
  • John Orjias
    John Orjias Member ✭✭
    edited June 2020
    I let them know I think this is a bug, the new radio came today and as soon as I plugged it in and tested the results were the same. also i got a 'me too' on this question by another user, and i had a few people at my home try the touch screen on my radio (old and this new one) and it does the same for all that tested it. 

    I'm pretty sure this is going to be a windows issue and not something they may be able to resolve. so i suggested maybe just putting a keyboard icon on the lower right of the menu, so it can also be triggered manually if need be.

    I don't know how you report an official bug, i just sent it through a ticket i already had open with them, I hope it makes it to the bug list. 
  • John Orjias
    John Orjias Member ✭✭
    edited June 2020
    I found a work around, I have not been able to reproduce this issue on other windows touchscreens, but i found a consistent way to get the keyboard to load. I don't know why i even thought to try this but it works.

    Do not tap, tapping only loads it once and a while and other times as you saw in the video it just closes as fast as it loads.

    Do not press and hold in the box as that just brings up copy/paste stuff. (context menu)

    The solution is swipe in the text box. just a quick swipe. it does not have to be very far, just a 1/4 of an inch. It does not matter if you swipe in the box from right to left or left to right. But you will find if you swipe, the keyboard will load correctly almost every single time.


Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

Comment As ...

Categories