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    Please help. How do go about sending my flex3000 for repair? Where do I start?

    Member ✭✭
    edited May 2020 in FLEX Series (Legacy) Radios
    My Flex3000 powers up fine, was working ok last week but now PowerSDR does not see it. I have tried other Firewire cables/WinXP/Win7/Win10 and on two different computers.I think that a hardware problem might have occured. I wish to know how to go about sending my radio in for repair. Please help.

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    Answers

    • Member ✭✭
      edited March 2020
      Open a ticket with Flex support describing your problem and they will respond with a course of action.  https://helpdesk.flexradio.com/hc/en-us
    • Member
      edited March 2020
      Possibly could be the firewire port on the computer. May try reloading the firewire drivers.
    • Member ✭✭✭
      edited March 2020
      Follow Joe's advice, at least they can help you troubleshoot before sending it in. Do you have another computer card to try?
    • Member ✭✭
      edited March 2020
      Hi Joe, Many thanks for your reply!. But how do I go about 'Opening a Ticket'? cannot see a link on the website. Thanks again Joe.

    • Member ✭✭
      edited March 2020
      Hi Wade, Many thanks for replying! As a matter of fact I have another Flex 3K, which works fine, so swapped them and the problematic one 'PowerSDR does not recognise it:-( Thanks again Wade. 
    • Member ✭✭
      edited March 2020
      Hi Bill, Many thanks Bill , for replying! As a matter of fact I have another Flex 3K, which works fine, so swapped them and the problematic one 'PowerSDR does not recognise it:-( Thanks again Bill.
    • Member ✭✭✭
      edited March 2020
      That information changes everything. Sorry your having trouble. I have seen this happen to a couple other 3000 as well. I am on my Flex 3000 this week giving my 6500 a break. Fun to go back and forth.
    • Member ✭✭
      edited March 2020
      Thanks again Bill, much appreciated!
    • Member ✭✭
      edited March 2020
      Thanks all. I have now opened a 'Support Ticket' so fingers crossed:-)
    • Administrator, FlexRadio Employee admin
      edited March 2020
      How to Submit a Request for Technical Support

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