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Please help. How do go about sending my flex3000 for repair? Where do I start?

Walinuk
Walinuk Member ✭✭
edited May 2020 in FLEX Series (Legacy) Radios
My Flex3000 powers up fine, was working ok last week but now PowerSDR does not see it. I have tried other Firewire cables/WinXP/Win7/Win10 and on two different computers.I think that a hardware problem might have occured. I wish to know how to go about sending my radio in for repair. Please help.

Answers

  • Joe N3HEE
    Joe N3HEE Member ✭✭
    edited March 2020
    Open a ticket with Flex support describing your problem and they will respond with a course of action.  https://helpdesk.flexradio.com/hc/en-us
  • Wade Benge
    Wade Benge Member
    edited March 2020
    Possibly could be the firewire port on the computer. May try reloading the firewire drivers.
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited March 2020
    Follow Joe's advice, at least they can help you troubleshoot before sending it in. Do you have another computer card to try?
  • Walinuk
    Walinuk Member ✭✭
    edited March 2020
    Hi Joe, Many thanks for your reply!. But how do I go about 'Opening a Ticket'? cannot see a link on the website. Thanks again Joe.

  • Walinuk
    Walinuk Member ✭✭
    edited March 2020
    Hi Wade, Many thanks for replying! As a matter of fact I have another Flex 3K, which works fine, so swapped them and the problematic one 'PowerSDR does not recognise it:-( Thanks again Wade. 
  • Walinuk
    Walinuk Member ✭✭
    edited March 2020
    Hi Bill, Many thanks Bill , for replying! As a matter of fact I have another Flex 3K, which works fine, so swapped them and the problematic one 'PowerSDR does not recognise it:-( Thanks again Bill.
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited March 2020
    That information changes everything. Sorry your having trouble. I have seen this happen to a couple other 3000 as well. I am on my Flex 3000 this week giving my 6500 a break. Fun to go back and forth.
  • Walinuk
    Walinuk Member ✭✭
    edited March 2020
    Thanks again Bill, much appreciated!
  • Walinuk
    Walinuk Member ✭✭
    edited March 2020
    Thanks all. I have now opened a 'Support Ticket' so fingers crossed:-)
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2020
    How to Submit a Request for Technical Support

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