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not booting anymore! How do I open a support ticket?

Francesco Doenz
Francesco Doenz Member ✭✭
edited June 2020 in SmartSDR for Windows
The red light flashes three times and it's not possible to boot anymore...can someone let me know how to get a support ticket to order a new sdcard?
Many thanks in advance for your help!

Answers

  • David
    David Member ✭✭
    edited January 2020
    This link should get you to the support page to open a new ticket.
    https://helpdesk.flexradio.com/hc/en-us/requests/new


  • Richard Adkins
    Richard Adkins Member ✭✭
    edited June 2020
    I SO want to ask if you've tried turning it off and then on again. But, I won't. :-)
  • FISHULA X
    FISHULA X Member ✭✭
    edited April 2020
     Did you do a reset?
     Most issues can be resolved by a reset. 
  • Paul - K6HR
    Paul - K6HR Member ✭✭
    edited January 2020
    Did you even take a look on the Flex website?
  • Patrick
    Patrick Member ✭✭✭
    edited January 2020
    Do you mean,  remove DC power then return DC power then turn radio on?
  • Francesco Doenz
    Francesco Doenz Member ✭✭
    edited January 2020
    Thank you for all your inputs during the night in Switzerland...yes I think I tried everything, from soft resetting to hard resetting unsucessfully...in fact what happened, I was the entire day on the radio, and then in late afternoon, coming back to it after having turned it off an about an hour earlier, I could not reboot anymore and got the three red flashes instead and tried everything to get it back to life!
  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited January 2020
    Hi Francesco, I have exported this to a support ticket for you.

    Sorry you are having issues.
  • Francesco Doenz
    Francesco Doenz Member ✭✭
    edited January 2020
    Many thanks to everybody, and yes, Michael I got a response from Tim Ellison, they will ship me a new SDcard.
    Abolutely impressive your responsivness, never have seen such a fast support anywhere!! 
    THANK YOU!!

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