SUPER SERVICE

My 6300 would not boot after  2.6 update. My  other 6300 and 6600 worked fine. I started a help ticket at 9:50  AM. I got a responce  from Ken Wells in an hour. He asked several questions and then refered me to Tim Ellison. Tim emailed me at 1:54 and suggested the SD card may have failed and he was sending a new one with instructions for installation if I were comfortable installing it .Got an email from Dawn Patterson at 5:00 saying it was on the way USPS prioraty mail with tracking and a self addressed stamped envelope for return of the old card for Flex to take a look at. Got the new card in 3 days. It is now back on the air. Quick and thorough service. I was in the Ham Radio Business for 18 years and never saw service like this from the  big three. Tnx Flex team you saved me time and shipping. paul, wa3qpx