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Fantastic Service for my Flex 6700!

Member ✭✭
edited April 2019 in FLEX-6000 Signature Series
My Signature Model 6700 PA Temp was being reported as -273 degrees c.  (Great Fans!!!)

Although Flex stated Warranty repairs would take two weeks and there was no estimate for out of warranty work, Flex repaired my radio in 8 days and had it back in my shack ASAP!

What more can anyone ask?

Thanks Flex

Ken Moak, km8am

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Comments

  • Member ✭✭
    edited January 2019
    Interesting.  That's absolute zero.  Can't help but wonder if that's the range of the temperature sensor...ahem. 
    Happy New Year and 73,
    Bob, WK2Y
  • Member ✭✭
    edited January 2019
    I have had similar experiences with Flex service. It's evident that the folks in the Flex service department take the job seriously. At work I deal with manufacturers service dept's every day and very few come close to Flex in my experience.
  • Member ✭✭
    edited January 2019
    They are indeed excellent and prompt. I had a problem with my 6700 a while back and the out of warranty repair took very little time, even with a "burn-in". Good stuff! :)

  • Member ✭✭
    edited January 2019

    Thanks for the report. I have had similar experiences and Tim went out of his way to help me. It is nice to deal with an American company that cares.


    Jim, K6QE
  • Member ✭✭
    edited January 2019
    I've sent radios in for service, both in and out of warranty.  Saw no difference in service level.  Was always told 2 weeks, never waiting that long.

    Having worked in the customer service industry for a few years, it is ALWAYS better to under promise and over deliver.  Flex clearly understands this concept.

    Mike
    KF9AF
  • Member ✭✭
    edited January 2019
    Back in 2010, I received a new, loaded Flex 5000 with hardware rattling around inside. Flex asked me to overnight or to them. I had it back in 4 business days. That explains why I've also owned a 6300 and presently, a 6600. Try doing that, Icom!

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