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SmartSDR v4.2.18 | SmartSDR v4.2.18 Release Notes
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How to Receive Technical Support::
If you are needing assistance with FlexRadio products, please refer to the product documentation or check the Help Center for known solutions. Need technical support from FlexRadio? It's as simple as creating a HelpDesk ticket.

Help Desk

Terry K8EET
Terry K8EET Member ✭✭
edited August 2018 in SmartSDR for Windows
Is the Help Desk functioning. I have sent in two requests and they are not showing up as "Open" under my activities.

Answers

  • David
    David Member ✭✭
    edited August 2018
    Did you get any confirmation on the screen and/or email that the request submitted succesfully? They should show in the list.  You may want want to use the Contact US page or give them a call.

    http://www.flexradio.com/about-us/contact-us/

  • Terry K8EET
    Terry K8EET Member ✭✭
    edited August 2018
    No confirmation when I submitted it or by email. Calling them.
  • Wayne
    Wayne Member ✭✭
    edited August 2018
    They dont take real calls no more, but you can leave a message if your lucky. They said open a help desk ticket its faster and replaces the phone calls. Everything should have a back up.
  • Terry K8EET
    Terry K8EET Member ✭✭
    edited August 2018
    Yeah, I did leave a message with the operator and got a confirmation email a few minutes later. Apparently, the help desk is not functioning.
  • Mark_WS7M
    Mark_WS7M Member ✭✭✭
    edited August 2018
    Well I submitted a help desk request and got an almost immediate answer. So I think it does work!
  • Terry K8EET
    Terry K8EET Member ✭✭
    edited August 2018
    Was that yesterday?
  • Terry K8EET
    Terry K8EET Member ✭✭
    edited August 2018
    I have always gotten quick responses. I have assumed an email response was automatically generated. I was not complaining. I was questioning if the service was down. I called the company yesterday and while I was unable to talk to tech support directly and operator took my information and I received an immediate email confirmation and later in the day an email from tech support.

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