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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?

SmartSDR v3.9.18 and the SmartSDR v3.9.18 Release Notes
SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
Power Genius XL Utility v3.8.9 and the Power Genius XL Release Notes v3.8.9
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
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Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.

Help Desk

Member ✭✭
edited August 2018 in SmartSDR for Windows
Is the Help Desk functioning. I have sent in two requests and they are not showing up as "Open" under my activities.

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Answers

  • Member ✭✭
    edited August 2018
    Did you get any confirmation on the screen and/or email that the request submitted succesfully? They should show in the list.  You may want want to use the Contact US page or give them a call.

    http://www.flexradio.com/about-us/contact-us/

  • Member ✭✭
    edited August 2018
    No confirmation when I submitted it or by email. Calling them.
  • Member ✭✭
    edited August 2018
    They dont take real calls no more, but you can leave a message if your lucky. They said open a help desk ticket its faster and replaces the phone calls. Everything should have a back up.
  • Member ✭✭
    edited August 2018
    Yeah, I did leave a message with the operator and got a confirmation email a few minutes later. Apparently, the help desk is not functioning.
  • Member ✭✭✭
    edited August 2018
    Well I submitted a help desk request and got an almost immediate answer. So I think it does work!
  • Member ✭✭
    edited August 2018
    Was that yesterday?
  • Member ✭✭
    edited August 2018
    I have always gotten quick responses. I have assumed an email response was automatically generated. I was not complaining. I was questioning if the service was down. I called the company yesterday and while I was unable to talk to tech support directly and operator took my information and I received an immediate email confirmation and later in the day an email from tech support.

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