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corrupt source file warning 2.0.19

New system running Windows 10 and during install of SmartSDR 2.0.19 I get an error "C:ProgramDataFlexRadioSystemsSmartSDRUpdatesFLEX-6x00_v2.0.19.98.ssdr" ... an error occurred - "the source file is corrupted" - abort, retry, ignore.

This happens whether Windows Defender or installed ESET antivirus is active or not.  Searched forums and not finding anything.  Any suggestions?

Update 1:  Tried "Run as admin" with no changes.  Directory path exists with no files in "Updates" folder noted above.

Cheers,
Rob - NR3O

Comments

  • Michael CosloMichael Coslo Member
    edited December 2017
    Did you try downloading the install file again Rob?
  • Rob SalsgiverRob Salsgiver Member
    edited December 2017
    3 or 4 times.  I  noticed the first couple of times I was downloading in Firefox and it hung about 2/3rds the way through.  I was able to resume the download and have it complete.  Both copies of the download that way had the unpacking error during install.  For giggles I downloaded (uninterrupted) in Chrome and that one had the same issue unfortunately. 
  • Rob SalsgiverRob Salsgiver Member
    edited December 2017
    Can't say I "solved" the problem, but at least managed to resolve it.  I had previously downloaded a forgotten copy of 2.0.19 onto my laptop, which is a separate computer from the new desktop I was having the problem I described above.

    On a whim I copied THAT install file over to the desktop and it appeared to install fine.  Still don't know why the multiple copies downloaded directly to the desktop yesterday had the problem, but I at least got it up and going!

    Cheers,
    Rob
  • Tim - W4TMETim - W4TME Administrator, FlexRadio Employee admin
    edited December 2017
    The firmware file was corrupted.  The correct course of action is to re-download it and reinstall with a good version
  • edited June 23
    One observation - do NOT run 2 anti virus packages at the same time - it can cause havoc with the best system. I spent several years working in the anti-virus world for Dr Solomon and one of my jobs was test AV software from all the different makers so I know a little bit about the subject. I use Windows defender as an AV package and Malwarebytes for anything that is not considered a virus. 

    Tim
  • Tim - W4TMETim - W4TME Administrator, FlexRadio Employee admin
    edited December 2017
     I use Windows defender as an AV package and Malwarebytes for anything that is not considered a virus

    Ditto.
  • Peter K1PGVPeter K1PGV Member ✭✭
    edited December 2017
    What G7GFW said: Two A/V programs can cause trouble. In this case, two is definitely not better than one. File system filter drivers (which is what A/V programs use) can be complicated beasts to write correctly, and numerous A/V vendors have interop issues. Find an A/V program you like and trust it. Reevaluate your choice every few years, because the programs and threats change. I’ve switched to BitDefender recently for my home systems, and find it very good. YMMV. Peter K1PGV
  • NX6D DaveNX6D Dave Member
    edited December 2019
    Is the C drive in this system a spinning disk, or an SSD?
  • Rob SalsgiverRob Salsgiver Member
    edited December 2017
    Interestingly enough, the C: drive on the desktop (the one that had the original problem) was an SSD, and the laptop has a traditional spinning disk. 

    I ended up copying the install file from the laptop/spinning disk onto the desktop/SSD, and THAT copy worked fine.  Go figure!

    Cheers,
    Rob

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