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DAX Mic_audio not installing or showing as device

Mike NN9DD
Mike NN9DD Member ✭✭
edited October 2019 in SmartSDR for Windows

When installing SMARTSDR 1.10.16 it is not installing DAX MIC Audio nor is the device listed under the device list.


I have uninstalled and installed several time.  I have removed the Ghosted Devices and I have manually uninstalled and reinstalled as well. 


I have followed al the steps and tips I could find, anyone ever had one this difficult and if so how did you resolve?

Mike N9DFD

Win 10

6300

SmartSDR v 1.10.16



Answers

  • David
    David Member ✭✭
    edited May 2017
    I suggest you open a ticket with Flex given you have already tried the suggestions on the forum.

    https://helpdesk.flexradio.com/hc/en-us

  • Mike NN9DD
    Mike NN9DD Member ✭✭
    edited October 2019

    There is one already submitted this morning.  It is my fathers 6300 that is acting up

    Mike N9dfd

  • David
    David Member ✭✭
    edited May 2017
    They may be short staffed with Hamvention.
  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited October 2019

    It's probably my Sub-IQ (no pun intended) that finds the DAX a convoluted confusion generator. I have had nothing but problems and have resorted to using the same virtual audio cable program I used on the 3000 and 5000. No problems at all.


    Jim, K6QE

  • Mike NN9DD
    Mike NN9DD Member ✭✭
    edited May 2017

    I have had very few problems and all have been easy fixes but this on has me stumped.

    Mike

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited October 2019
    Is there a virus program or an Internet security suite running that might block the installation if the kernel mode driver?
  • Mike NN9DD
    Mike NN9DD Member ✭✭
    edited May 2017

    Tried shutting down MCafee and the firewall as well no joy.  I have dealt with the ghosted ports in the past but I have not been able to tackle this one


  • Tom--W4FAS
    Tom--W4FAS Member ✭✭
    edited May 2017
    I have the exact same problem as Mike, EXCEPT, DAX MIC Audio is listed and the Device status is " This device is working properly." However, the waterfall is totally blank even though the DAX Control Panel indicates the RX Stream is working.. Using the RX Gain Slide I can move the stream from 0-100. I can hear the PSK signal but the Waterfall remains blank and the signal is not being decoded.

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