DAX Mic_audio not installing or showing as device

Mike NN9DD

When installing SMARTSDR 1.10.16 it is not installing DAX MIC Audio nor is the device listed under the device list.

I have uninstalled and installed several time.  I have removed the Ghosted Devices and I have manually uninstalled and reinstalled as well. 

I have followed al the steps and tips I could find, anyone ever had one this difficult and if so how did you resolve?

Mike N9DFD

Win 10

6300

SmartSDR v 1.10.16

David

I suggest you open a ticket with Flex given you have already tried the suggestions on the forum.

https://helpdesk.flexradio.com/hc/en-us

Mike NN9DD

There is one already submitted this morning.  It is my fathers 6300 that is acting up

Mike N9dfd

David

They may be short staffed with Hamvention.

Jim Gilliam

It's probably my Sub-IQ (no pun intended) that finds the DAX a convoluted confusion generator. I have had nothing but problems and have resorted to using the same virtual audio cable program I used on the 3000 and 5000. No problems at all.

Jim, K6QE

Mike NN9DD

I have had very few problems and all have been easy fixes but this on has me stumped.

Mike

Tim - W4TME

Is there a virus program or an Internet security suite running that might block the installation if the kernel mode driver?

Mike NN9DD

Tried shutting down MCafee and the firewall as well no joy.  I have dealt with the ghosted ports in the past but I have not been able to tackle this one

Tom--W4FAS

I have the exact same problem as Mike, EXCEPT, DAX MIC Audio is listed and the Device status is " This device is working properly." However, the waterfall is totally blank even though the DAX Control Panel indicates the RX Stream is working.. Using the RX Gain Slide I can move the stream from 0-100. I can hear the PSK signal but the Waterfall remains blank and the signal is not being decoded.