Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, and Tuner Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
It could never happen to me ...
IW7DMH, Enzo
Member ✭✭
subtitle: when a bad day isn't so bad
I just would like to confirm that after sale support is great also on the other side of the ocean.
I read many times about problems of people that live in the States and in my mind I thought: "Wow, Usa friends are very lucky" and then "...ok, but it could never happen to me ..."
Unfortunately, last week, when Dudley, WA5QPZ, confirmed that my 6300 was definitively dead (for a blackout during the update process), I sent my rig to the Europe support center in Germany and I was ready to stay off the air for a month or more.
But it was not so bad, actually it was a great experience, considering the whole context.
People (Norbert) there, are very kind and professional: they can test and repair every Flex Rig mostly in just one day, and now my 6300 is here again, fully operational. Actually the repair time was been only three hours.
Here in Europe, lot of people are sceptical in buying a USA rig but I can be a witness of a great after sale service.
Well done FlexRadio and thank you very much
73' Enzo
iw7dmh
I just would like to confirm that after sale support is great also on the other side of the ocean.
I read many times about problems of people that live in the States and in my mind I thought: "Wow, Usa friends are very lucky" and then "...ok, but it could never happen to me ..."
Unfortunately, last week, when Dudley, WA5QPZ, confirmed that my 6300 was definitively dead (for a blackout during the update process), I sent my rig to the Europe support center in Germany and I was ready to stay off the air for a month or more.
But it was not so bad, actually it was a great experience, considering the whole context.
People (Norbert) there, are very kind and professional: they can test and repair every Flex Rig mostly in just one day, and now my 6300 is here again, fully operational. Actually the repair time was been only three hours.
Here in Europe, lot of people are sceptical in buying a USA rig but I can be a witness of a great after sale service.
Well done FlexRadio and thank you very much
73' Enzo
iw7dmh
6
Comments
-
Thank you, Enzo.0
-
Enzo, Glad you got your 6300 back quickly!!! Thank You for sharing all your work with the rest of the community!0
Leave a Comment
Categories
- All Categories
- 244 Community Topics
- 2.1K New Ideas
- 481 The Flea Market
- 7.1K Software
- 5.9K SmartSDR for Windows
- 132 SmartSDR for Maestro and M models
- 331 SmartSDR for Mac
- 243 SmartSDR for iOS
- 222 SmartSDR CAT
- 162 DAX
- 348 SmartSDR API
- 8.5K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 746 Maestro
- 41 FlexControl
- 836 FLEX Series (Legacy) Radios
- 722 Genius Products
- 388 Power Genius XL Amplifier
- 250 Tuner Genius XL
- 84 Antenna Genius
- 225 Shack Infrastructure
- 150 Networking
- 366 Remote Operation (SmartLink)
- 120 Contesting
- 580 Peripherals & Station Integration
- 114 Amateur Radio Interests
- 805 Third-Party Software