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Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
missing drivers on clean install
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Nick
Member ✭✭
downloaded latest version of SSDR onto new computer (win 10 (64)). Saw red error on COM 4 in CAT. Checking Widows system the error is caused because there is no driver present for FLEX port. Went back and reloaded CAT. Noticed error saying CAT required the driver and to reload. Downloaded entire package for second and tried to install CAT as the full install and again as a stand alone install. Both times got driver error.
0
Comments
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When you ran the install did you run it as administrator? i.e. "right click, run as administrator"
Also I assume you are installing SmartSDR 1.6
David0 -
did that. I am wondering if the driver is actually in the package. This is a new machine so there wouldn't be any drivers from an old version.
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Do you have the exact driver error message by any chance?? Wonder what "CAT" driver it's looking for.
Thanks0 -
If you are still experiencing this issue, please submit a support ticket via our HelpDesk (http://helpdesk.flexradio.com) so we can assign you a case number. For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp... Once the support ticket is submitted, a support engineer will be in contact so we can work on the issue.0
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