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missing drivers on clean install

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Nick
Nick Member ✭✭
edited July 2019 in SmartSDR CAT
downloaded latest version of SSDR onto new computer (win 10 (64)).  Saw red error on COM 4 in CAT.  Checking Widows system the error is caused because there is no driver present for FLEX port.  Went back and reloaded CAT.  Noticed error saying CAT required the driver and to reload.  Downloaded entire package for second and tried to install CAT as the full install and again as a stand alone install.  Both times got driver error. 

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  • dlwarnberg
    dlwarnberg Member ✭✭
    edited July 2019
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    When you ran the install did you run it as administrator?  i.e. "right click, run as administrator"

    Also I assume you are installing SmartSDR 1.6

    David
  • Nick
    Nick Member ✭✭
    edited November 2016
    Options
    did that.  I am wondering if the driver is actually in the package.  This is a new machine so there wouldn't be any drivers from an old version. 
  • dlwarnberg
    dlwarnberg Member ✭✭
    edited February 2016
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    Do you have the exact driver error message by any chance??  Wonder what "CAT" driver it's looking for.

    Thanks
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
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    If you are still experiencing this issue, please submit a support ticket via our HelpDesk (http://helpdesk.flexradio.com) so we can assign you a case number.  For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...   Once the support ticket is submitted, a support engineer will be in contact so we can work on the issue.  

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