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Screen missing slice and info but showing signals

Dave Dave
Dave Dave Member ✭✭
edited December 2019 in FLEX-6000 Signature Series

Before 1.5 I never had this problem, happened a few times with 1.5 and now a few times with 1.5.1  Anyone ever had same problem? Once I restart all seems fine.

Sorry for the poor picture, I brightened it up as best as I could.

image

Comments

  • Burt Fisher
    Burt Fisher Member ✭✭
    edited August 2016
    You have a moonbounce function?
  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited October 2015
    which radio are you using?
  • RoyS
    RoyS Member ✭✭
    edited December 2019
    Dave,
    I too have the 6300. This happens to me when I calibrate using 10 Mhz instead of 15. When the software returns from the cal routine, it has lost where it was. I simply select another profile and the problem is gone until next cal.
  • Mike KD2CJJ
    Mike KD2CJJ Member ✭✭
    edited December 2019
    Me too!!! I put in a helpdesk ticket and the tech said I didn't have a slice open. I tried to expliain To him that this happened when I started the radio from a clean shutdown. It has never done it again and flex has no means to read error logs etc. Thus I told him to close the issue.

    Submit a helpdesk ticket...I will post who I spoke with when I get back to my personal pc Also a 6300 Is it me or 6300 seems to have more issues than the other units?
  • Steve K9ZW
    Steve K9ZW Member ✭✭✭
    edited March 2017

    What do you hear?

    Could it be that the panadapter is showing the sampling though no slice-receiver is active?

    If you create another slice-receiver is it a "B" (or should I say non-"A" slice-receiver)?

    I had some profile issues going between the 6700 and 6300 that mimicked this and they cleared by creating new profiles and doing a full reset.

    You might have something completely different though.

    73

    Steve K9ZW 

  • Mike KD2CJJ
    Mike KD2CJJ Member ✭✭
    edited March 2017
    Here is the image of my issue... As you can see it was still receiving but I lost all audio and all controls went blank.  The only way to fix this was to do a clear of the persistence db (complete reset to default of the radio)...  Looks the same to me as Daves issue.
    My helpdesk request number is Request #10817 if anyone wants to also reference this issue.  
    image
  • Steve K9ZW
    Steve K9ZW Member ✭✭✭
    edited November 2016

    Mike - when mine acted up the create slice-receiver was grayed-out, but yours looks clickable.


    Can you add one clicking?

    If yes, is it A or B or ??



    image


    Just a thought.


    73

    Steve K9ZW

  • Mike KD2CJJ
    Mike KD2CJJ Member ✭✭
    edited October 2015
    Tried that, double clicking and adding from the left, changing bands, etc. etc... nothing worked.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited December 2016
    Mike and Roy - I have entered a bug report on the existing slice not being recreated after running the frequency calibration.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    I have entered this report into our bug tracker for further investigation.  Please report any additional information related to this specific issue in this community topic.
  • Steve K9ZW
    Steve K9ZW Member ✭✭✭
    edited November 2016

    Expected you had - in my case they were also grayed out.

    Hope it gets resolved soon!

    73

    Steve K9ZW

  • RoyS
    RoyS Member ✭✭
    edited December 2016
    Tim, What appeared to be a bug on my 6300 was squashed by a factory reset. Recreation of slice works now.
  • Walt - KZ1F
    Walt - KZ1F Member ✭✭
    edited November 2016
    Steve asks a valid question, in a problem I reported about a year ago about no panadapter getting created, when a panadapter was finally created all slices could be instantiated, except that first one, A. So to test Steve's question, create a new panadapter and see if the first slice I'd B,not A.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited December 2016
    If they are grayed out, you have orphaned slice/panadapter resources.  Rebooting the radio will release them. Using any third-party GUI apps that may not be cleaning up after themselves?
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited December 2016
    RRR.  Thanks for the update.

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