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Can the service dept. run a diagnostic test on my radio over the inet?

Bill-W9OL
Bill-W9OL Member
edited February 2018 in FLEX-6000 Signature Series
My 6500 has cause a cold and can't seem to transmit.
No rf getting through to the antenna as checked by the inline wattmeter.
I've reinstalled v1.5 which worked great for the few days I had it but will not transmit now.
Can a diagnostic be run over the inet?
Obviously the radio was able to download the new version but not sure if it can be diagnosed that way.

very verkempt with out my radio....

thank you de Bill W9OL 708 867 4731 in Beautiful gunshot Chicagoland.

Answers

  • Jim Gilliam
    Jim Gilliam Member ✭✭
    edited September 2015

    I would immediately go back to the previous version to see if your transmit is restored. This information would be very valuable for Flex.


    Jim, K6QE

  • SteveM
    SteveM Member
    edited January 2017
    Does the radio put out a carrier when you press the TUNE button?
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited March 2017
    Bill - no.  Please open a HelpDesk ticket as soon as possible so we can troubleshoot your issue.
  • Walt - KZ1F
    Walt - KZ1F Member ✭✭
    edited November 2016
    That would be a great support feature to have though.
  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited December 2016
    The service department runs different firmware code for hardware testing and validation than what is loaded for production use.  If Support needs to get low-level diagnostics, we can do that, but it first requires that you open a HelpDesk ticket.

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